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Current Openings

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Cost Accounting

Financial data analysis, cost management, budgeting and asset management.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

TEAM LEADER

Manage team performance and responsible for the overall development of the team through weekly coaching and monthly performance review

Team Leader for Learning and Development

The primary responsibility of the role is to implement engaging training programs in response to business training needs. The Learning and Development Team Leader is responsible for supervising the Learning and Development team, including allocating daily tasks, organising the roster to ensure full coverage, coaching, prioritizing the workflow and handling escalated issues. In doing so, the role ensures high level of customer service and performance management skills.

Sales Representative

No Job Description

Quality Analyst

Provides high quality assurance accurate judgment on audits and meet the required numbers, send critical call notifications and track sanctions, provide relevant feedback to agents through their evaluations, attends and facilitate calibration sessions, and send calibration minutes and variance reports.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Coach

 Reports directly to a Team Lead of Shift Manager  Provide support to assigned Sales agents in motivating and achieving desired Sales Performance Levels  Assist Team Leads in Callbacks as necessary to secure potential leads  Implement Sales Incentive Plans and Activities to drive team morale and Sales per Day  Assist Team Leads in identifying sales performance gaps and development of Sales initiatives  Assist in communication of product updates in pricing, promotions, campaigns and procedures  Prepare reports as needed on Call and Sales activities  Handle and resolve complex or sensitive customers as needed  Monitor Sales and Service calls through real-time observations

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Sales Representative

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to consumers, specifically for the Australian market, on behalf of businesses of all types that ranges from food, beverage, car breakdown policy and travel club membership.

Level 2 Sales Representative (Asia)

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will qualify and schedule guest for vacation ownership presentations.

QA Analyst

Responsible for ensuring product or service meets the established standards of quality including reliability, usability and performance.

Trainer- Sales

Develops, maintains and improves program modules and instructional materials Responsible in delivering program-specific training to new hire and existing employees

Outbound Appointment Setting Associate

Hunting for new leads and sales opportunities.

Recruitment Supervisor

The Recruitment Supervisor will be responsible for ensuring that all hiring requests of the campaign are met. Activities for this position would include sourcing, recruiting, new employee set up and general inquiries managing number of recruiters in the team.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

FP&A Analyst

To provide adequate and effective support to FP&A Manager with the objective of delivering the best service to senior management team of the Acquire group.

Desktop Support Technician

Monitor user and system adherence to security standards.

Network Support Staff

Provides day-to-day network & systems administration duties on the Acquire-owned and managed infrastructure

Customer Service Generalist

JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

Security Manager

As Security Manager, you’ll be collaborating with all the other departments in all information security initiatives. You shall conduct regular internal security audits and periodic reviews, execute security improvement plans, and identify gaps should the results fall short of the target.

On-Site Support Staff

Monitor user and system adherence to security standards.

Recruitment Specialist L1

Responsible for end-to-end recruitment of non-agent executives

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Senior Digital Marketing Specialist

Handle internal digital marketing campaigns, manage SEO projects and coordinate with developers in tandem with other teams inside the marketing department.

Customer Service Generalist

JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

OB Sales Agent

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to businesses, specifically for the Indonesian and Malaysian markets, on behalf of a business within the travel industry for hotel management. It can be a challenging work, you must be able to handle calls and navigate the computer, while providing superb service.

On-Site Support Staff

Monitor user and system adherence to security standards.

OB Sales Agent

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to businesses, specifically for the Indonesian and Malaysian markets, on behalf of a business within the travel industry for hotel management. It can be a challenging work, you must be able to handle calls and navigate the computer, while providing superb service.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

Events Manager

You will be responsible in ensuring that each event objectives are met or exceeded. You should be self driven and at the same time able to manage multiple events at the same time. Extremely keen on details and focused in attaining the strategy laid out on each event, may it be forecast of budget. You should have a strong ability in forecasting and able to manage budget allocation. Able to work on different hours and ability to work under pressure.

Process Improvement Analyst

he work function of this position is inclined towards Performance improvement and COPC initiatives.

Customer Service and Technical Support Agent

BTB – BUILDING TELCO BUSINESSES is a progressive, fast growing wholesale telecommunications company, servicing Retail Service Providers, handling their Billing, Provisioning, Customer Service and Debt Collection Services. Our company has been built from the ground up with state of the art systems and processes using the extensive experience of our people, who have a combined industry experience of over 100+ years in the telecommunications industry. Our aim is to be the leader in the wholesale aggregation market providing unique and complete Tier 1 product offerings, coupled with best of breed technology, systems and processes, enabling our partners to succeed in the marketplace. More information about BTB – BUILDING TELCO BUSINESSES can be found at our Website. www.btbaustralia.com.au We are seeking for experienced level 2 Helpdesk/ Technical Support agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.

CONTENT SUPPORT

Your role is to manage the content of the profile pages of our customers including creating of thumbnails and logos.

On-Site Support Staff

Monitor user and system adherence to security standards.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

Business Sales Delivery Agent

The Business Sales Team Delivery Agent is responsible for actioning non phone based The Business Sales Team activity. This can include (but is not limited to) Live Chat, The Business Sales Team email correspondence, and The Business Sales Team error reporting/management, Business Sales Verification and Business Sales data entry.

Claims Ancillary Officer

This position is responsible for processing customer ancillary claims and other ancillary functions, in a manner that is effective, efficient and focused on outstanding customer service.

IT Shift Supervisor

Supervises the Help Desk staff including consultation on performance evaluations and disciplinary responsibilities.

Unified Communications Manager

This lead role is responsible for the day to day management and advancement of the Unified Communications Team within the company.

Customer Support

Organisation Reporting and Relationships The Customer Support role has the following reporting lines and relationships: 1. Reports to the Customer Support Team Leader 2. Has the following Indirect Reports (dotted line responsibility) – Customer Experience and Operations Manager

Customer Support Team Leader

You’re the genie that fulfils our customer’s needs. As a Team Lead, you’ll represent the account and interact with clients through meetings, phonecalls, and other ways of correspondences. You oversee and manage the team, ensuring that we exceed client’s expectations/requirements at the same time develop our agents to be the best in their role.

Senior Team Leader

This position is primarily responsible for coaching and developing TL’s to ensure compliance on metric standards, monitor continuous improvement of agents by interpreting performance data on a regular basis and ensuring consistent delivery based on the implementations of action plans targeted with the needs of the campaign(s)

Software Quality Analyst

Completely understand the system’s explicit and implicit requirements and collaborate with stakeholders to write down acceptance criteria

Collections Agent L1

Achieving and exceeding individual and team targets provided by the company whilst building and maintaining customer relationships and supporting the achievement of company objectives. Collaborating with team members to create a supportive and happy work environment, which fosters individual development and achievement.

TEAM LEADER

No Job Description

Salesforce Administrator

No Job Description

Lending/ Credit Manager

No Job Description