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Current Openings

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

L2 Voice Engineer

Designing, Building, Implementing and Maintaining Voice and Related Infrastructure via its various administrative interfaces.

Cost Accounting

Financial data analysis, cost management, budgeting and asset management.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

TEAM LEADER

Manage team performance and responsible for the overall development of the team through weekly coaching and monthly performance review

Team Leader for Learning and Development

The primary responsibility of the role is to implement engaging training programs in response to business training needs. The Learning and Development Team Leader is responsible for supervising the Learning and Development team, including allocating daily tasks, organising the roster to ensure full coverage, coaching, prioritizing the workflow and handling escalated issues. In doing so, the role ensures high level of customer service and performance management skills.

Sales Representative

No Job Description

Quality Analyst

Provides high quality assurance accurate judgment on audits and meet the required numbers, send critical call notifications and track sanctions, provide relevant feedback to agents through their evaluations, attends and facilitate calibration sessions, and send calibration minutes and variance reports.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

Training Organizational Development Manager

Manages all Training Unit within the organization to ensure resource and trainer allocation for any learning development needs

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Coach

 Reports directly to a Team Lead of Shift Manager  Provide support to assigned Sales agents in motivating and achieving desired Sales Performance Levels  Assist Team Leads in Callbacks as necessary to secure potential leads  Implement Sales Incentive Plans and Activities to drive team morale and Sales per Day  Assist Team Leads in identifying sales performance gaps and development of Sales initiatives  Assist in communication of product updates in pricing, promotions, campaigns and procedures  Prepare reports as needed on Call and Sales activities  Handle and resolve complex or sensitive customers as needed  Monitor Sales and Service calls through real-time observations

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Sales Representative

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to consumers, specifically for the Australian market, on behalf of businesses of all types that ranges from food, beverage, car breakdown policy and travel club membership.

ICT Security Analyst

ICT Security & Audit

Team Leader

No Job Description

Reports Analyst

The Reports Analyst will be managing Affiliate leads to assist in providing accurate report in regards to client and marketing campaign performance.

IPVoice Support Program Manager

With the world rushing to be digitised including its voice communications, Commander IPVoice Offers a flexible product on IP Telephony, whole PBX in one handset. A new technology requires a new thinking, smart approach and whole lot of guts. We are looking for an individual who lives to WOW the team who WOWs the customer.

Level 2 Sales Representative (Asia)

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will qualify and schedule guest for vacation ownership presentations.

IT Service Desk

Acquire's IT team is one of the best in the industry as it encompasses skills and disciplines that can work in a fast paced and challenging environment, working across multiple technologies. We modify technical solutions to meet our clients’ needs. Most of the systems we use to help them are in house technologies, Windows, CRM's, Ticketing Systems, and much more.

Senior Web Applications Developer

A senior web developer must be able to lead a custom web development throughout the entire project life cycle. The senior web developer must be capable of full cycle project development including application architecture, design input, site layout/user interface, database design/programming, and PHP development. He/she will mentor the web developers in the design, scalability, usability and optimization of newly developed applications. They will assist during user acceptance tests and provide functional support during roll out.

QA Analyst

Responsible for ensuring product or service meets the established standards of quality including reliability, usability and performance.

Real Time Analyst

Efficiently manage call volume and labor resources for inbound and outbound call centers, while maintaining and exceeding the organization and client’s goals and expectations, • Monitor designated call centers through different internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, and media events Utilization of various platforms to analyze/manage call volume Incumbent may provide appropriate recommendations and/or implement queue, DNIS priority and holdout adjustments through the various network carrier platforms while ensuring that established goals are met (including labor utilization, service levels and ASA's overflow and queue settings) Professionally provide project specific status information to both operations and client contacts Provide troubleshooting support for level of escalations and coordination for all inbound and outbound systems and call routing issues Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, computer systems, customized client computer systems and all else applicable Analyze and monitor statistical information in a timely manner to ensure proper call allocation goals are met As necessary, make recommendations to the operations in charge regarding labour utilization, KPI’s, etc. Responsible for maintaining and coordinating vital information regarding internal day to day business; serving as a liaison to clients and all internal departments including, but not limited to, Workforce Management, Clients Services, Operations, etc. Responsible for data entry and monitoring real time queues to ensure performance is within pre-set parameters Monitor and adjust statistical reports through real-time displays and technical equipment Update databases, organizing activities related to maintenance and repair of equipment Practice and ensure compliance with that of all the organization’s policies and procedures Performs other duties as assigned

ICT Service Catalogue Specialist

Acquire's IT team is one of the best in the industry as it encompasses skills and disciplines that can work in a fast paced and challenging environment, working across multiple technologies. We modify technical solutions to meet our clients’ needs. Most of the systems we use to help them are in house technologies, Windows, CRM's, Ticketing Systems, and much more.

TEAM LEADER

The Team Leader will develop and maintain the skills and knowledge of the team, acting as a role model, and focus on the team on achieving operational excellence. You will be dedicated to the delivery of high quality customer service, ensuring positive outcomes for our customers.

L2 Voice Engineer

Designing, Building, Implementing and Maintaining Voice and Related Infrastructure via its various administrative interfaces.

Trainer- Sales

Develops, maintains and improves program modules and instructional materials Responsible in delivering program-specific training to new hire and existing employees

IB SALES REP L1

You will be responsible to make range of outbound and inbound calls, whilst providing excellent customer service. Offer postpaid plans to Australian consumer for mobile, wireless broadband, home phone, VOIP and other telecommunication products and services.

QA Analyst

ABOUT BTB: B2B WHOLESALE is a progressive, fast growing wholesale telecommunications company, servicing Retail Service Providers, handling their Billing, Provisioning, Customer Service and Debt Collection Services. Our company has been built from the ground up with state of the art systems and processes using the extensive experience of our people, who have a combined industry experience of over 70+ years in the telecommunications industry. Our aim is to be the leader in the wholesale aggregation market providing unique and complete Tier 1 product offerings, coupled with best of breed technology, systems and processes, enabling our partners to succeed in the marketplace. More information about B2B WHOLESALE can be found at our Website. www.b2bwholesale.com.au We are seeking an experienced customer service attendant to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth

Quality Assurance Agent

No Job Description

Senior Full Stack Developer

Work with stakeholders, Melbourne-based design team and local development team to build websites and web applications with a focus on an exceptional client-side experience.

OB SALES REP L1

Handle inbound and outbound sales calls, recommend appropriate product based on customer needs, clearly and concisely communicate the correct product information to customers and process orders through online portals and other web based tools

Trade Support Representative

Your role is focused on supporting the Trade Support department to ensure our clients are able to speak to someone from the campaign every time they call.

Underwriter

Provide first class customer service experience to customers. Process online loan applications by reviewing pre-assessment qualifications and determining customer’s eligibility and affordability for a loan guided by Underwriting and Lending Policies as set by the company. Liaise with customers and onshore team for information and documents related to the loan application. Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party. Maintains customer records by updating account information.

OB SALES REP L1

You will be responsible to make range of outbound and inbound calls, whilst providing excellent customer service. Offer postpaid plans to Australian consumer for mobile, wireless broadband, home phone, VOIP and other telecommunication products and services.

OB SALES REP L1

Outbound Sales Representative is tasked to sell products or services over the phone from the call center. They usually dial predetermine sales leads generated from the campaign's Website. The outbound sales representative calls the sales leads and delivers a sales presentation from a pre-written script. Additionally, many outbound sales representatives are required to keep detailed records of their sales leads thru the campaign’s CRN

Collections Agent L1

Your role is focused on outbound calls to the campaign's customers of with outstanding invoices to collect a payment.

Universal Agent

The Universal Agent is a highly skilled person who is responsible for providing superior level of customer service, support and satisfaction for new and existing customers focusing on first point resolution. This role requires full ownership and accountability for the customer with the drive and passion to deliver options to ensure the customer’s needs are met through inbound and outbound activities. This role is responsible for inbound calls including assisting with customer and dealer enquiries, providing financing and leasing options to influence customer decision as a continuum of the sales process, processing and settlement of applications and consistently delivering a superior customer experience through excellent service quality, product knowledge and opportunity identification. This role also involves outbound campaign contacts to new and existing customers. Contacts will contribute to revenue growth in acquisition of new business by providing commercially astute finance and leasing options, increase customer value through cross selling and influencing skills and increase customer tenure through enhanced relationship management.

Customer Service Team Leader

The Customer Care Team Leader has the responsibility to ensure that ‘every contact counts’. They do this by coaching and developing the performance of team members and executing necessary actions for their motivation when required. Using effective communication skills, Customer Care Team Leaders must translate the company’s purpose, values and vision to the frontline. A Team leader is knowledgeable and should have familiarity of all products, procedures, policies and reporting. Customer Care Team Leaders identify issues and solutions for continuous improvement of nib’s business performance.

Customer Care Consultant

The Customer Care Consultant‘s primary objective is to maximise sales and retention opportunities via voice and digital channels while providing excellence in customer service. The position exists to provide accurate and comprehensive information and advice about nib’s products and services, ensure that products meet the needs of customers and efficiently deal with customer/policy holder enquiries and complaints.

Universal Agent

The Universal Agent is a highly skilled person who is responsible for providing superior level of customer service, support and satisfaction for new and existing customers focusing on first point resolution. This role requires full ownership and accountability for the customer with the drive and passion to deliver options to ensure the customer’s needs are met through inbound and outbound activities. This role is responsible for inbound calls including assisting with customer and dealer enquiries, providing financing and leasing options to influence customer decision as a continuum of the sales process, processing and settlement of applications and consistently delivering a superior customer experience through excellent service quality, product knowledge and opportunity identification. This role also involves outbound campaign contacts to new and existing customers. Contacts will contribute to revenue growth in acquisition of new business by providing commercially astute finance and leasing options, increase customer value through cross selling and influencing skills and increase customer tenure through enhanced relationship management.

Universal Agent

The Universal Agent is a highly skilled person who is responsible for providing superior level of customer service, support and satisfaction for new and existing customers focusing on first point resolution. This role requires full ownership and accountability for the customer with the drive and passion to deliver options to ensure the customer’s needs are met through inbound and outbound activities. This role is responsible for inbound calls including assisting with customer and dealer enquiries, providing financing and leasing options to influence customer decision as a continuum of the sales process, processing and settlement of applications and consistently delivering a superior customer experience through excellent service quality, product knowledge and opportunity identification. This role also involves outbound campaign contacts to new and existing customers. Contacts will contribute to revenue growth in acquisition of new business by providing commercially astute finance and leasing options, increase customer value through cross selling and influencing skills and increase customer tenure through enhanced relationship management.

Universal Agent

The Universal Agent is a highly skilled person who is responsible for providing superior level of customer service, support and satisfaction for new and existing customers focusing on first point resolution. This role requires full ownership and accountability for the customer with the drive and passion to deliver options to ensure the customer’s needs are met through inbound and outbound activities. This role is responsible for inbound calls including assisting with customer and dealer enquiries, providing financing and leasing options to influence customer decision as a continuum of the sales process, processing and settlement of applications and consistently delivering a superior customer experience through excellent service quality, product knowledge and opportunity identification. This role also involves outbound campaign contacts to new and existing customers. Contacts will contribute to revenue growth in acquisition of new business by providing commercially astute finance and leasing options, increase customer value through cross selling and influencing skills and increase customer tenure through enhanced relationship management.

Universal Agent

The Universal Agent is a highly skilled person who is responsible for providing superior level of customer service, support and satisfaction for new and existing customers focusing on first point resolution. This role requires full ownership and accountability for the customer with the drive and passion to deliver options to ensure the customer’s needs are met through inbound and outbound activities. This role is responsible for inbound calls including assisting with customer and dealer enquiries, providing financing and leasing options to influence customer decision as a continuum of the sales process, processing and settlement of applications and consistently delivering a superior customer experience through excellent service quality, product knowledge and opportunity identification. This role also involves outbound campaign contacts to new and existing customers. Contacts will contribute to revenue growth in acquisition of new business by providing commercially astute finance and leasing options, increase customer value through cross selling and influencing skills and increase customer tenure through enhanced relationship management.

TEAM LEADER

No Job Description

Salesforce Administrator

No Job Description