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Current Openings

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

L2 Voice Engineer

Designing, Building, Implementing and Maintaining Voice and Related Infrastructure via its various administrative interfaces.

Cost Accounting

Financial data analysis, cost management, budgeting and asset management.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

TEAM LEADER

Manage team performance and responsible for the overall development of the team through weekly coaching and monthly performance review

Team Leader for Learning and Development

The primary responsibility of the role is to implement engaging training programs in response to business training needs. The Learning and Development Team Leader is responsible for supervising the Learning and Development team, including allocating daily tasks, organising the roster to ensure full coverage, coaching, prioritizing the workflow and handling escalated issues. In doing so, the role ensures high level of customer service and performance management skills.

Sales Representative

No Job Description

Quality Analyst

Provides high quality assurance accurate judgment on audits and meet the required numbers, send critical call notifications and track sanctions, provide relevant feedback to agents through their evaluations, attends and facilitate calibration sessions, and send calibration minutes and variance reports.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Coach

 Reports directly to a Team Lead of Shift Manager  Provide support to assigned Sales agents in motivating and achieving desired Sales Performance Levels  Assist Team Leads in Callbacks as necessary to secure potential leads  Implement Sales Incentive Plans and Activities to drive team morale and Sales per Day  Assist Team Leads in identifying sales performance gaps and development of Sales initiatives  Assist in communication of product updates in pricing, promotions, campaigns and procedures  Prepare reports as needed on Call and Sales activities  Handle and resolve complex or sensitive customers as needed  Monitor Sales and Service calls through real-time observations

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Sales Representative

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to consumers, specifically for the Australian market, on behalf of businesses of all types that ranges from food, beverage, car breakdown policy and travel club membership.

Level 2 Sales Representative (Asia)

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will qualify and schedule guest for vacation ownership presentations.

IT Service Desk

Acquire's IT team is one of the best in the industry as it encompasses skills and disciplines that can work in a fast paced and challenging environment, working across multiple technologies. We modify technical solutions to meet our clients’ needs. Most of the systems we use to help them are in house technologies, Windows, CRM's, Ticketing Systems, and much more.

QA Analyst

Responsible for ensuring product or service meets the established standards of quality including reliability, usability and performance.

ICT Service Catalogue Specialist

Acquire's IT team is one of the best in the industry as it encompasses skills and disciplines that can work in a fast paced and challenging environment, working across multiple technologies. We modify technical solutions to meet our clients’ needs. Most of the systems we use to help them are in house technologies, Windows, CRM's, Ticketing Systems, and much more.

L2 Voice Engineer

Designing, Building, Implementing and Maintaining Voice and Related Infrastructure via its various administrative interfaces.

Trainer- Sales

Develops, maintains and improves program modules and instructional materials Responsible in delivering program-specific training to new hire and existing employees

IB SALES REP L1

You will be responsible to make range of outbound and inbound calls, whilst providing excellent customer service. Offer postpaid plans to Australian consumer for mobile, wireless broadband, home phone, VOIP and other telecommunication products and services.

Outbound Appointment Setting Associate

Hunting for new leads and sales opportunities.

Recruitment Supervisor

The Recruitment Supervisor will be responsible for ensuring that all hiring requests of the campaign are met. Activities for this position would include sourcing, recruiting, new employee set up and general inquiries managing number of recruiters in the team.

Senior Mobile Application Developer

Create applications on Android and iOS

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

FP&A Analyst

To provide adequate and effective support to FP&A Manager with the objective of delivering the best service to senior management team of the Acquire group.

Senior Web Applications Developer

A senior web developer must be able to lead a custom web development throughout the entire project life cycle. The senior web developer must be capable of full cycle project development including application architecture, design input, site layout/user interface, database design/programming, and PHP development. He/she will mentor the web developers in the design, scalability, usability and optimization of newly developed applications. They will assist during user acceptance tests and provide functional support during roll out.

Sourcing Graphic Artist

A SNAPSHOT OF YOUR ROLE You’re the genie that fulfils our talent attraction to support organization growth. As a graphic artist, you will be conceptualizing and creating ad materials both poster and video layout to support and help strengthen employer brand that will increase applications for different agent and support roles and become the employer of choice. You will cater to different sourcing channels; Branding, Referral program, Online and Social Media, External Marketing, Partnerships and Vendor management.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

OB SALES REP L1

Outbound Sales Representative is tasked to sell products or services over the phone from the call center. They usually dial predetermine sales leads generated from the campaign's Website. The outbound sales representative calls the sales leads and delivers a sales presentation from a pre-written script. Additionally, many outbound sales representatives are required to keep detailed records of their sales leads thru the campaign’s CRN

Desktop Support Technician

Monitor user and system adherence to security standards.

IT SUPPORT

Provide technical and troubleshooting assistance; diagnose and resolve problems related to operating systems, hardware and software.

Claims Team Leader

To lead a team of Claims Officers to achieve superior results, continually review processes and implement improvements to ensure that best practice is achieved. To develop the potential of a team and each individual within that team to facilitate nib to be a leading edge performer in the Health Insurance Industry.

OB SALES REP L1

Outbound Sales Representative is tasked to sell products or services over the phone from the call center. They usually dial predetermine sales leads generated from the campaign's Website. The outbound sales representative calls the sales leads and delivers a sales presentation from a pre-written script. Additionally, many outbound sales representatives are required to keep detailed records of their sales leads thru the campaign’s CRN

Desktop Support Technician

Monitor user and system adherence to security standards.

Customer Service Representative

Plays a key role in generating written recommendations of the campaign's website, to build reputation as Australia's most recommended trade network, and generating additional jobs in the website

Underwriter

Provide first class customer service experience to customers. Process online loan applications by reviewing pre-assessment qualifications and determining customer’s eligibility and affordability for a loan guided by Underwriting and Lending Policies as set by the company. Liaise with customers and onshore team for information and documents related to the loan application. Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party. Maintains customer records by updating account information.

Trade Support Representative

Your role is focused on supporting the Trade Support department to ensure our clients are able to speak to someone from the campaign every time they call.

Team Lead

This position is primarily responsible for coaching agents to ensure compliance on metric standards, monitor continuous improvement of agents by interpreting performance data on a regular basis and ensuring consistent delivery based on the implementations of action plans.

Trials Representative

Your role is focused on outbound calling to businesses within the building and construction industry to promote the campaign's website and generate a free trial of the product, to grow client numbers.

Collections Agent L1

Achieving and exceeding individual and team targets provided by the company whilst building and maintaining customer relationships and supporting the achievement of company objectives. Collaborating with team members to create a supportive and happy work environment, which fosters individual development and achievement.

Claims Ancillary Officer

This position is responsible for processing customer ancillary claims and other ancillary functions, in a manner that is effective, efficient and focused on outstanding customer service.

Universal Agent

The Universal Agent is a highly skilled person who is responsible for providing superior level of customer service, support and satisfaction for new and existing customers focusing on first point resolution. This role requires full ownership and accountability for the customer with the drive and passion to deliver options to ensure the customer’s needs are met through inbound and outbound activities. This role is responsible for inbound calls including assisting with customer and dealer enquiries, providing financing and leasing options to influence customer decision as a continuum of the sales process, processing and settlement of applications and consistently delivering a superior customer experience through excellent service quality, product knowledge and opportunity identification. This role also involves outbound campaign contacts to new and existing customers. Contacts will contribute to revenue growth in acquisition of new business by providing commercially astute finance and leasing options, increase customer value through cross selling and influencing skills and increase customer tenure through enhanced relationship management.

TEAM LEADER

No Job Description

Salesforce Administrator

No Job Description

Creative Supervisor

No Job Description