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Current Openings

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Cost Accounting

Financial data analysis, cost management, budgeting and asset management.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

TEAM LEADER

Manage team performance and responsible for the overall development of the team through weekly coaching and monthly performance review

Team Leader for Learning and Development

The primary responsibility of the role is to implement engaging training programs in response to business training needs. The Learning and Development Team Leader is responsible for supervising the Learning and Development team, including allocating daily tasks, organising the roster to ensure full coverage, coaching, prioritizing the workflow and handling escalated issues. In doing so, the role ensures high level of customer service and performance management skills.

Sales Representative

No Job Description

Quality Analyst

Provides high quality assurance accurate judgment on audits and meet the required numbers, send critical call notifications and track sanctions, provide relevant feedback to agents through their evaluations, attends and facilitate calibration sessions, and send calibration minutes and variance reports.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Coach

 Reports directly to a Team Lead of Shift Manager  Provide support to assigned Sales agents in motivating and achieving desired Sales Performance Levels  Assist Team Leads in Callbacks as necessary to secure potential leads  Implement Sales Incentive Plans and Activities to drive team morale and Sales per Day  Assist Team Leads in identifying sales performance gaps and development of Sales initiatives  Assist in communication of product updates in pricing, promotions, campaigns and procedures  Prepare reports as needed on Call and Sales activities  Handle and resolve complex or sensitive customers as needed  Monitor Sales and Service calls through real-time observations

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Sales Representative

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to consumers, specifically for the Australian market, on behalf of businesses of all types that ranges from food, beverage, car breakdown policy and travel club membership.

Level 2 Sales Representative (Asia)

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will qualify and schedule guest for vacation ownership presentations.

QA Analyst

Responsible for ensuring product or service meets the established standards of quality including reliability, usability and performance.

Trainer- Sales

Develops, maintains and improves program modules and instructional materials Responsible in delivering program-specific training to new hire and existing employees

Outbound Appointment Setting Associate

Hunting for new leads and sales opportunities.

Recruitment Supervisor

The Recruitment Supervisor will be responsible for ensuring that all hiring requests of the campaign are met. Activities for this position would include sourcing, recruiting, new employee set up and general inquiries managing number of recruiters in the team.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

FP&A Analyst

To provide adequate and effective support to FP&A Manager with the objective of delivering the best service to senior management team of the Acquire group.

Desktop Support Technician

Monitor user and system adherence to security standards.

Network Support Staff

Provides day-to-day network & systems administration duties on the Acquire-owned and managed infrastructure

Customer Service Generalist

JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

Security Manager

As Security Manager, you’ll be collaborating with all the other departments in all information security initiatives. You shall conduct regular internal security audits and periodic reviews, execute security improvement plans, and identify gaps should the results fall short of the target.

Recruitment Specialist L1

Responsible for end-to-end recruitment of non-agent executives

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Senior Digital Marketing Specialist

Handle internal digital marketing campaigns, manage SEO projects and coordinate with developers in tandem with other teams inside the marketing department.

Customer Service Generalist

JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

OB Sales Agent

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to businesses, specifically for the Indonesian and Malaysian markets, on behalf of a business within the travel industry for hotel management. It can be a challenging work, you must be able to handle calls and navigate the computer, while providing superb service.

On-Site Support Staff

Monitor user and system adherence to security standards.

OB Sales Agent

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to businesses, specifically for the Indonesian and Malaysian markets, on behalf of a business within the travel industry for hotel management. It can be a challenging work, you must be able to handle calls and navigate the computer, while providing superb service.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

On-Site Support Staff

Monitor user and system adherence to security standards.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

Business Sales Delivery Agent

The Business Sales Team Delivery Agent is responsible for actioning non phone based The Business Sales Team activity. This can include (but is not limited to) Live Chat, The Business Sales Team email correspondence, and The Business Sales Team error reporting/management, Business Sales Verification and Business Sales data entry.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

Front End Developer

This role will see you in a small, cross-functional, team of designers and developers working with several of our travel insurance brands. You’ll also be working within a department of 35 other tech. professionals, delivering products to a global audience. We’re a passionate bunch and we try to have some fun along the way.

Full Stack Developer

We’re looking for a solid Full-Stack Developer who is just as comfortable working with the new tech as he/she is liaising with other areas of the business to help evolve our legacy technology platform.

Senior Team Leader

This position is primarily responsible for coaching and developing TL’s to ensure compliance on metric standards, monitor continuous improvement of agents by interpreting performance data on a regular basis and ensuring consistent delivery based on the implementations of action plans targeted with the needs of the campaign(s)

Accountant

The Accountant analyses, evaluates and reports on financial matters for organizations, businesses and individuals

Accountant

The Accountant analyses, evaluates and reports on financial matters for organizations, businesses and individuals

Sales Agent

You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Customer Service Specialist

You’re the genie that fulfils our customer’s needs. As a Customer Service Specialist, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Team Leader

You’re the genie that fulfils our customer’s needs. As a Team Leader, you’ll represent the account and interact with clients through meetings, phone calls, and other ways of correspondences. You oversee and manage the team, ensuring that we exceed client’s expectations/requirements at the same time develop our agents to be the best in their role.

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

On-Site Support Staff

Monitor user and system adherence to security standards.

EDS Trainer

Work with the L&D Team to catalyze improvement with regard to training execution & application

INSTRUCTIONAL DESIGNER

The Instructional Designer creates computer-based and instructor-led training that make the acquiring of knowledge easier, more effective and more appealing to the learner. The job involves analysis that will enhance performance through innovative learning methodology e.g. e-learning. The successful candidate will be reporting to the E-Learning Manager and will be focused on driving elearning to ensure that Business goals are met.

Marketing Officer

Minimum Requirements · Fluent in HTML · 2 years in a similar role · Previous experience in the creation of email and letter templates · Advanced MS Excel/Word/Powerpoint · Excellent verbal and written communication skills

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Representative

.Contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects’ initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts.

Sales Representative

.Contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects’ initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts.

Risk Management Analyst

As the Risk Management Specialist, your role is vital to the success of the QCBE department and contributing to our organization’s growth and success.

Facility Supervisor

Supervising and leading change to ensure minimum disruption to core activities on the assigned site

Helpdesk Technician L2

As a Help Desk Technician Level 2, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

New Business Support Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a New Business Support Specialist, is responsible for managing and pre-qualifying all new leads received through Prospa’s partners and marketing channels. Reporting to the NBST Manager, this role will see you calling warm leads/interested customers and generating further interest in our products. You will be their first point of contact to introduce the business and set up an appointment with our business loan consultants.

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Customer Service Level 1

Handle customer's concerns regarding their accounts, providing solutions to concerns, ensuring customer satisfaction.

Site Director

You are dedicated and responsible for the overall smooth operation in the outsourcing of one our fast growing clients. In this position the incumbent will affect the actions of internal and external resources in the goal of delivering contracted services at targeted service levels. As the Site Director, you will manage several clients and several delivery teams

Credit Officer

Deal with customers diligently, courteously and professionally while collecting payments, initiate strategies for collection processes and procedures, negotiate payment plans and respond to customer inquiries

Technical Support Representative

As a Technical Support Representative, you will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Typically supports hardware and software products.

Team Leader

As a team leader, you are responsible for planning, leading, organizing and controlling the activities of PTE/RST agents; ensures that daily operational and client requirements are met in terms of answering chats/calls within acceptable service level, resolving customer concerns, meeting sales objectives, maintaining quality of calls and customer satisfaction measured thru NPS. Primarily responsible for providing coaching and performance feedback and enforcing discipline among agents. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Commercial Inventory Coordinator (Keyer)

The Commercial Inventory (CI) Coordinator (Keyer) is responsible for the provision of various services pertaining to the integrity, use and application of the Network’s commercial inventory including preparation and reconciliation of commercial telecast schedules; sourcing and application of keying instructions to booked airtime; co-ordination of commercial material delivery and administration of the Seven Network commercial library.

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

TS REP. L1

To provide real-time resolutions to technical concerns of customers, serve as a subject matter experts in resolving different technical issues and educate customers on technical aspects while ensuring customer satisfaction

CS Billing Agent Tier 1

Respond promptly to general inquiries, billing issues, identification and research to resolve customer complaints. The main goal is to keep customers happy.

Customer Care Consultant

The Customer Care Consultant‘s primary objective is to maximise sales and retention opportunities via voice and digital channels while providing excellence in customer service. The position exists to provide accurate and comprehensive information and advice about nib’s products and services, ensure that products meet the needs of customers and efficiently deal with customer/policy holder enquiries and complaints.

Collections Agent L1

Achieving and exceeding individual and team targets provided by the company whilst building and maintaining customer relationships and supporting the achievement of company objectives. Collaborating with team members to create a supportive and happy work environment, which fosters individual development and achievement.

General Administrator

The agents will be client services response working with a franchise group of Electricians and Plummer’s from Australia and New Zealand and will be performing administrative tasks for them (predominantly around transitioning information from email requests to their core operating / job logging system).

Drawing Agent

. As a Drawing Agent, you’ll represent the account and interact with members through email, chat and occasional outbound calls; and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs

On-Site Support Staff

Monitor user and system adherence to security standards.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Estimator

The role of the estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of an estimator is to successfully submit tenders for construction work.

TEAM LEADER

No Job Description

Salesforce Administrator

No Job Description