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Current Openings

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Cost Accounting

Financial data analysis, cost management, budgeting and asset management.

Technical Support Representative

Fields Help Desk calls and provides support and troubleshooting, ticket routing and escalation. Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Ensures follow through to resolution. Document and log all contact with users in Track-It! Maintain a professional demeanor at all times.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

TEAM LEADER

Manage team performance and responsible for the overall development of the team through weekly coaching and monthly performance review

Team Leader for Learning and Development

The primary responsibility of the role is to implement engaging training programs in response to business training needs. The Learning and Development Team Leader is responsible for supervising the Learning and Development team, including allocating daily tasks, organising the roster to ensure full coverage, coaching, prioritizing the workflow and handling escalated issues. In doing so, the role ensures high level of customer service and performance management skills.

Sales Representative

No Job Description

Quality Analyst

Provides high quality assurance accurate judgment on audits and meet the required numbers, send critical call notifications and track sanctions, provide relevant feedback to agents through their evaluations, attends and facilitate calibration sessions, and send calibration minutes and variance reports.

QUALITY ANALYST SALES VERIFIER

A sales verifier is responsible for ensuring that sales made by our agents are qualified and follow the standards set forth by our clients.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Coach

 Reports directly to a Team Lead of Shift Manager  Provide support to assigned Sales agents in motivating and achieving desired Sales Performance Levels  Assist Team Leads in Callbacks as necessary to secure potential leads  Implement Sales Incentive Plans and Activities to drive team morale and Sales per Day  Assist Team Leads in identifying sales performance gaps and development of Sales initiatives  Assist in communication of product updates in pricing, promotions, campaigns and procedures  Prepare reports as needed on Call and Sales activities  Handle and resolve complex or sensitive customers as needed  Monitor Sales and Service calls through real-time observations

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Sales Representative

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to consumers, specifically for the Australian market, on behalf of businesses of all types that ranges from food, beverage, car breakdown policy and travel club membership.

Level 2 Sales Representative (Asia)

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will qualify and schedule guest for vacation ownership presentations.

QA Analyst

Responsible for ensuring product or service meets the established standards of quality including reliability, usability and performance.

Trainer- Sales

Develops, maintains and improves program modules and instructional materials Responsible in delivering program-specific training to new hire and existing employees

Outbound Appointment Setting Associate

Hunting for new leads and sales opportunities.

Recruitment Supervisor

The Recruitment Supervisor will be responsible for ensuring that all hiring requests of the campaign are met. Activities for this position would include sourcing, recruiting, new employee set up and general inquiries managing number of recruiters in the team.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

FP&A Analyst

To provide adequate and effective support to FP&A Manager with the objective of delivering the best service to senior management team of the Acquire group.

Desktop Support Technician

Monitor user and system adherence to security standards.

Network Support Staff

Provides day-to-day network & systems administration duties on the Acquire-owned and managed infrastructure

Customer Service Generalist

JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

Security Manager

As Security Manager, you’ll be collaborating with all the other departments in all information security initiatives. You shall conduct regular internal security audits and periodic reviews, execute security improvement plans, and identify gaps should the results fall short of the target.

Recruitment Specialist L1

Responsible for end-to-end recruitment of non-agent executives

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Senior Digital Marketing Specialist

Handle internal digital marketing campaigns, manage SEO projects and coordinate with developers in tandem with other teams inside the marketing department.

Customer Service Generalist

JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

OB Sales Agent

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to businesses, specifically for the Indonesian and Malaysian markets, on behalf of a business within the travel industry for hotel management. It can be a challenging work, you must be able to handle calls and navigate the computer, while providing superb service.

On-Site Support Staff

Monitor user and system adherence to security standards.

OB Sales Agent

This is a demanding, fast-paced, extremely rewarding job, not for the faint-hearted. You will need to be enthusiastic, have excellent communication skills, resilience and have the desire to succeed. As Outbound Sales Representative, you will sell products and services to businesses, specifically for the Indonesian and Malaysian markets, on behalf of a business within the travel industry for hotel management. It can be a challenging work, you must be able to handle calls and navigate the computer, while providing superb service.

Compliance Officer

The Compliance Lead is responsible for the management of compliance tasks and projects which include ensuring quality standards, reporting, process flow analysis, procedural documentation and training.

On-Site Support Staff

Monitor user and system adherence to security standards.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

Business Sales Delivery Agent

The Business Sales Team Delivery Agent is responsible for actioning non phone based The Business Sales Team activity. This can include (but is not limited to) Live Chat, The Business Sales Team email correspondence, and The Business Sales Team error reporting/management, Business Sales Verification and Business Sales data entry.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Customer Service Representative

-• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.

Front End Developer

This role will see you in a small, cross-functional, team of designers and developers working with several of our travel insurance brands. You’ll also be working within a department of 35 other tech. professionals, delivering products to a global audience. We’re a passionate bunch and we try to have some fun along the way.

Accountant

The Accountant analyses, evaluates and reports on financial matters for organizations, businesses and individuals

Accountant

The Accountant analyses, evaluates and reports on financial matters for organizations, businesses and individuals

Sales Agent

You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Team Leader

You’re the genie that fulfils our customer’s needs. As a Team Leader, you’ll represent the account and interact with clients through meetings, phone calls, and other ways of correspondences. You oversee and manage the team, ensuring that we exceed client’s expectations/requirements at the same time develop our agents to be the best in their role.

Marketing Officer

Minimum Requirements · Fluent in HTML · 2 years in a similar role · Previous experience in the creation of email and letter templates · Advanced MS Excel/Word/Powerpoint · Excellent verbal and written communication skills

QUALITY ANALYST

Quality Assurance - He/She should comply with the verification and assessment procedures as laid down by the client and/or by Acquire AP.

Sales Representative

.Contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects’ initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts.

Sales Representative

.Contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects’ initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts.

Risk Management Analyst

As the Risk Management Specialist, your role is vital to the success of the QCBE department and contributing to our organization’s growth and success.

New Business Support Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a New Business Support Specialist, is responsible for managing and pre-qualifying all new leads received through Prospa’s partners and marketing channels. Reporting to the NBST Manager, this role will see you calling warm leads/interested customers and generating further interest in our products. You will be their first point of contact to introduce the business and set up an appointment with our business loan consultants.

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Team Leader

You’re the genie that fulfils our customer’s needs. As a Team Leader, you’ll represent the account and interact with clients through meetings, phone calls, and other ways of correspondences. You oversee and manage the team, ensuring that we exceed client’s expectations/requirements at the same time develop our agents to be the best in their role.

Site Director

You are dedicated and responsible for the overall smooth operation in the outsourcing of one our fast growing clients. In this position the incumbent will affect the actions of internal and external resources in the goal of delivering contracted services at targeted service levels. As the Site Director, you will manage several clients and several delivery teams

TEAM LEADER

You are an important component in the business, managing both CS and Underwriting Teams to ensure our customers are given excellent service in relation to their loan applications. As a Team Leader, you’ll represent the account and interact with clients through emails and outbound calls while managing the performance of your respective teams to meet business expectations

Inside Sales Representative

As an Inside Sales Representative, you will be representing the account and interact with clients through calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale

Sales Representative

.Contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects’ initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts.

Team Leader

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Team Leader

You’re the genie that fulfils our customer’s needs. As a Team Leader, you’ll represent the account and interact with clients through meetings, phone calls, and other ways of correspondences. You oversee and manage the team, ensuring that we exceed client’s expectations/requirements at the same time develop our agents to be the best in their role.

Team Leader

You’re the genie that fulfils our customer’s needs. As a Team Leader, you’ll represent the account and interact with clients through meetings, phone calls, and other ways of correspondences. You oversee and manage the team, ensuring that we exceed client’s expectations/requirements at the same time develop our agents to be the best in their role.

Sales Agent

You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Technical Support Representative

As a Technical Support Representative, you will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Typically supports hardware and software products.

Team Leader

As a team leader, you are responsible for planning, leading, organizing and controlling the activities of PTE/RST agents; ensures that daily operational and client requirements are met in terms of answering chats/calls within acceptable service level, resolving customer concerns, meeting sales objectives, maintaining quality of calls and customer satisfaction measured thru NPS. Primarily responsible for providing coaching and performance feedback and enforcing discipline among agents. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

INSTRUCTIONAL DESIGNER

The Instructional Designer creates computer-based and instructor-led training that make the acquiring of knowledge easier, more effective and more appealing to the learner. The job involves analysis that will enhance performance through innovative learning methodology e.g. e-learning. The successful candidate will be reporting to the E-Learning Manager and will be focused on driving elearning to ensure that Business goals are met.

Business Process Analyst

As a Business Process Analyst, you’ll be working with relevant departments to ensure that company's security controls, policies and procedures are kept up to date and compliant to applicable laws and regulations.

Sales Agent

You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Sales Representative

.Contact prospects who have responded to the campaign and have shown a high level of interest. They use the information on the prospects’ initial responses to ask questions about their needs and timeline for buying. They ask prospects if they would like to arrange a meeting with a sales representative or a consultant and fix a time. They then pass the qualified leads to the field sales team to follow up, maintain contact and build relationships. They have good interpersonal skills to build a rapport with their contacts.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Estimator

The role of the estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of an estimator is to successfully submit tenders for construction work.

IT Network Support Staff

Monitor user and system adherence to security standards.

Operations Manager

As an Operations Manager, you’ll utilize both your leadership and your business acuity to ensure the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. You are also expected to maintain company-set ratios for staffing for smooth operations of the program, and that the manpower complement sufficiency for the forecasted volume or allocated billable hours. Guarantee that everyone within the program strictly abides the Company and Client policies and procedures, while being consistent in recognizing and rewarding top performers, but strict in carrying out disciplinary action/consequence management for non-performers.

Inside Sales Appointment Setting Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Customer Support Associate

We’re an award-winning global outsourcer providing contact center and back office services. As Customer Support Associate, your role is integral in keeping our customers happy and contributing to the success of our organization. Vivid Seats is an independently owned and operated online ticket reseller. The privately held company does not disclose financial information.

Customer Support Associate

We’re an award-winning global outsourcer providing contact center and back office services. As Customer Support Associate, your role is integral in keeping our customers happy and contributing to the success of our organization. Vivid Seats is an independently owned and operated online ticket reseller. The privately held company does not disclose financial information.

Team Leader

As Team Leader you will be primarily responsible for coaching agents to ensure compliance on metric standards, monitor continuous improvement of agents by interpreting performance data on a regular basis and ensuring consistent delivery based on the implementations of action plans.

E-learning Instructional Designer

The Instructional Designer creates computer-based and instructor-led training that make the acquiring of knowledge easier, more effective and more appealing to the learner. The job involves analysis that will enhance performance through innovative learning methodology e.g. e-learning. The successful candidate will be reporting to the E-Learning Manager and will be focused on driving elearning to ensure that Business goals are met.

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Consumer Advisor

The Consumer Advisor is responsible for pre-qualifying leads and appropriately dispersing qualified clients to the correct department. In this role, the consumer advisor continues to follow-up with potential clients that are listed in the system. The main goal of the Consumer Advisor role is to educate the clients on the timeshare market and to guide the client to the correct department to find a solution that fits their needs.

Operations Manager

As an Operations Manager, you’ll utilize both your leadership and your business acuity to ensure the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. You are also expected to maintain company-set ratios for staffing for smooth operations of the program, and that the manpower complement sufficiency for the forecasted volume or allocated billable hours. Guarantee that everyone within the program strictly abides the Company and Client policies and procedures, while being consistent in recognizing and rewarding top performers, but strict in carrying out disciplinary action/consequence management for non-performers.

Credit Officer

Deal with customers diligently, courteously and professionally while collecting payments, initiate strategies for collection processes and procedures, negotiate payment plans and respond to customer inquiries

On-Site Support Staff

Monitor user and system adherence to security standards.

Estimator

The role of the estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of an estimator is to successfully submit tenders for construction work.

Senior Estimator

The role of the senior estimator is one of the most important roles in the CLIENT business. An essential aspect of the role of a senior estimator is to successfully submit tenders for construction work and to assist other members of the team to do the same.

Customer Service Specialist

You’re the genie that fulfils our customer’s needs. As a Customer Service Specialist, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Customer Service Specialist

You’re the genie that fulfils our customer’s needs. As a Customer Service Specialist, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

Commercial Inventory Coordinator (Keyer)

The Commercial Inventory (CI) Coordinator (Keyer) is responsible for the provision of various services pertaining to the integrity, use and application of the Network’s commercial inventory including preparation and reconciliation of commercial telecast schedules; sourcing and application of keying instructions to booked airtime; co-ordination of commercial material delivery and administration of the Seven Network commercial library.

Commercial Inventory Coordinator (Keyer)

The Commercial Inventory (CI) Coordinator (Keyer) is responsible for the provision of various services pertaining to the integrity, use and application of the Network’s commercial inventory including preparation and reconciliation of commercial telecast schedules; sourcing and application of keying instructions to booked airtime; co-ordination of commercial material delivery and administration of the Seven Network commercial library.

Commercial Inventory Coordinator (Keyer)

The Commercial Inventory (CI) Coordinator (Keyer) is responsible for the provision of various services pertaining to the integrity, use and application of the Network’s commercial inventory including preparation and reconciliation of commercial telecast schedules; sourcing and application of keying instructions to booked airtime; co-ordination of commercial material delivery and administration of the Seven Network commercial library.

Front End Web Developer

• Exceptional level of concentration and commitment

Front End Web Developer

• Exceptional level of concentration and commitment

Back End Web Developer

• Experience with Javascript, NodeJS, and the ExpressJS Framework

Fullstack Lead Developer

• Participate in and lead technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications. • Ensuring that technical software development process is followed on the project, familiar with industry and company prescribed best practices for software development.

On-Site Support Staff

Monitor user and system adherence to security standards.

TS REP. L1

Technical Support Representatives are the “voice” of our organisation, and therefore must be courteous, efficient and knowledgeable. Our Technical Support Representatives are highly trained troubleshooters, negotiators, conflict managers, mediators, and solution providers. They represent the company’s culture, ethics and level of professionalism

Team Leader

• Reports directly to the Operations Manager (depending on the program's structure) • Drives quality on all tasks assigned to the team • Helps / Assists the team in completing their main duties and responsibilities: - Clears emails, filters and forwards these on or responds accordingly - Enters new service job information into the software - Enters new quoted job information into the software - Enters new leads into the software - Completes general admin Tasks and updates these in the software - Downloads data files and imports these into the campaign's Enterprise - price files and supplier invoice files - Manages email inboxes and ensures that assigned emails are actioned with accuracy and efficiency • Motivates staff to meet and/or exceed productivity target without affecting the high quality of delivery • Reinforces program’s expectations • Manages performance of all staff through weekly coaching and monthly performance review • Provides timely constructive feedback to all staff regarding their performance; acknowledge strengths and identify areas of opportunities. • Ensures involvement of the staff in analysis of their respective performance • Manages attrition by ensuring proper and constant guidance and development of every staff in the team • Maintains team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities • Initiates programs to drive better performance • Can work with minimal supervision • Flexible to shifting schedule • Ensures individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence • Performance management is properly, timely and accurately applied • Directly interacts with the client through emails or phone calls especially for escalations and product/process clarification • Manages daily agent tasks in coordination with the manager and the client • Holds regular meetings/huddles with the team to discuss issues/performance/updates/awards • Ensures reports and other deliverables are submitted on time • Performs other tasks assigned by the manager

Collections Agent L1

Achieving and exceeding individual and team targets provided by the company whilst building and maintaining customer relationships and supporting the achievement of company objectives. Collaborating with team members to create a supportive and happy work environment, which fosters individual development and achievement.

TRAINER

The Trainer’s core responsibility is the development of the company’s frontline employees through the conduct of Foundation Skills and other Program-specific Training courses to meet the requirements of the program, its clients, and, ultimately, their customers. The Trainer is equated to a conduit that allows the successful transferring of learning to a target audience by exhibiting adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors, and using appropriate feedback methods – all for the promotion and enrichment of the employees’ knowledge, skills, and attitude. The Trainer, being at the forefront of employee development, is also tasked to cultivate a culture of excellence amongst employees – all the time, for he is the first representation of the company’s model employee for every new hire.

Helpdesk Technician L1

As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

Underwriter

Provide first class customer service experience to customers. Process online loan applications by reviewing pre-assessment qualifications and determining customer’s eligibility and affordability for a loan guided by Underwriting and Lending Policies as set by the company. Liaise with customers and onshore team for information and documents related to the loan application. Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party. Maintains customer records by updating account information.

Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Team Lead, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

New Business Support Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a New Business Support Specialist, is responsible for managing and pre-qualifying all new leads received through Prospa’s partners and marketing channels. Reporting to the NBST Manager, this role will see you calling warm leads/interested customers and generating further interest in our products. You will be their first point of contact to introduce the business and set up an appointment with our business loan consultants.

CS Billing Agent Tier 1

Respond promptly to general inquiries, billing issues, identification and research to resolve customer complaints. The main goal is to keep customers happy.

Quality Assurance Agent

Quality Assurance Agent is responsible for assessing the quality of the performance of our contact center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls to assess associates demeanour, technical accuracy, customer service performance and conformity to company policies and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall O’Brien customer’s experience.

Quality Assurance Agent

Quality Assurance Agent is responsible for assessing the quality of the performance of our contact center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls to assess associates demeanour, technical accuracy, customer service performance and conformity to company policies and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall O’Brien customer’s experience.

General Administrator

The agents will be client services response working with a franchise group of Electricians and Plummer’s from Australia and New Zealand and will be performing administrative tasks for them (predominantly around transitioning information from email requests to their core operating / job logging system).

General Administrator

The agents will be client services response working with a franchise group of Electricians and Plummer’s from Australia and New Zealand and will be performing administrative tasks for them (predominantly around transitioning information from email requests to their core operating / job logging system).

New Business Support Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a New Business Support Specialist, is responsible for managing and pre-qualifying all new leads received through Prospa’s partners and marketing channels. Reporting to the NBST Manager, this role will see you calling warm leads/interested customers and generating further interest in our products. You will be their first point of contact to introduce the business and set up an appointment with our business loan consultants.

Partner Care Executive

The Partner Care Executive will drive partners’ escalations with a focus on satisfaction through fast, effective resolution and appropriate communication. The PCE will interact with various stakeholders throughout the company to resolve partner escalations and improve processes.

Partner Care Manager

. The Partner Care Manager will drive partners’ escalations with a focus on satisfaction through fast, effective resolution and appropriate communication. The PCM will interact with various stakeholders throughout the company to resolve partner escalations and improve processes.

CS REP. L1

Customer Service Representative provides first call resolution to our customers.

CS REP. L1

Customer Service Representative provides first call resolution to our customers.

TEAM LEADER

No Job Description

Salesforce Administrator

No Job Description