Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
A SNAPSHOT OF YOUR ROLE
- Manages sales and productivity, including keeping detailed records of leads and sales, and advising management on proposed Goals every Month.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks and coaching
Listen to team members’ feedback and resolve any issues or conflicts
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Recognize high performance and reward accomplishments
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
A BIT ABOUT YOU
- Excellent in customer service.
With excellent English communication, listening and organizational skills.
With a minimum of one year of back-end admin processing experience.
With a knack for multi-tasking.
A responsible attitude
Ability to prioritise work
Good at planning ahead
Able to solve problems and work under minimal supervision.
Adept in learning new workflows and tasks.