We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Image Processing Operator, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As an Image Processing Operator, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.
A SNAPSHOT OF YOUR ROLE
- Perform correction processing of characters that the Optical
Character Recognition scanners have not identified.
Verify the text output of Optical Character Recognition system is valid.
Modify the image visualisation (zoom, brightness, contrast, gamma correction and inverse video function) to ensure accurate identification of low confidence character(s).
Detect and review suspected characters, highlight the low confidence characters and make the necessary corrections.
Visually verify the altered character(s) as correct and accept.
Confirm or amend the licence plate number, vehicle class and/or State or declare the passage as a technical loss.
Perform system searches of vehicles by licence plate numbers in order to validate vehicle passage information to determine the accuracy of detected vehicle details.
Consolidate passages that are in the categories within assigned permissions and/or privileges.
Ensure that the correct volume of transactions is charged to appropriate customers during manual consolidation.
Understand and apply knowledge on the policies, procedures and work instructions provided by EastLink.
Promoting and demonstrating Acquire’s values internally and externally.
A BIT ABOUT YOU
- Demonstrated accurate data entry and numeracy skills – 9000 ksph @ 100% accuracy.
Experience using computers and other technologies
Ability to multi-task, prioritize and manage time effectively
Self-Organized, with an attention to detail
With excellent English communication, listening and organizational skills.
Ability to sit for extended periods of time
Ability to think clearly especially in adverse situations
Ability to work independently and in a team environment
Ability to operate desktop computer and desktop applications
Ability to coordinate and communicate effectively
Flexible to shifting schedule including but not limited to weekend shifts, night shift, working on holidays, etc.