Position Desired: Service Delivery Manager

Job Description

We are currently seeking a Service Delivery Manager to manage the delivery of technical solutions for on-boarding of new clients. • Senior role reporting to CTO - working with a global team • Identify technical requirements then coordinating teams

Duties and Responsibilities

• Coordinate the tasks of each ICT skills group, ensuring the timely delivery of the project scope.
• Identify relevant needs for the fulfillment of project requirements and ensure projects are resourced appropriately.
• Spec out and order all necessary equipment (hardware, software etc) to ensure the project operates efficiently.
• Manage the delivery, costing and testing of all equipment, monitoring any needs or changes that may need to be made.
• Follow up and manage client expectations in a timely manner to ensure there are no outstanding requirements, and relationships with clients remain positive and effective.
• Manage the breakdown of project scopes into ICT deliverables and skill groups, assisting in the assignment of each project component to the correct staff.
• Support Account and Project Managers in the successful delivery of ICT services within a project scope.
• Provide regular progress updates to key stakeholders as per project scope to ensure the order and completion of each project is aligned with all requirements.

Qualifications

• Significant experience in a similar service delivery role, ideally within a contact centre environment.
• Knowledge of Genesys or similar contact centre solutions and platforms.
• Strong stakeholder management skills and the ability to build relationships.
• Excellent documentation skills and attention to detail.
• Proven experience in project delivery.
• Strong written and verbal communication skills and the ability to effectively communicate to multiple stakeholders.
• Ability to work under pressure and meet deadlines, responding quickly to requests for technical assistance.

Please fill up this form to apply. BACK TO JOB OPENINGS

Our recruitment officer will call you as soon as possible. Thank you.

About you.

Thank you for taking the time to share your thoughts.

Our recruitment officer will call you as soon as possible. Thank you.