You are an important component in the business, managing both CS and Underwriting Teams to ensure our customers are given excellent service in relation to their loan applications. As a Team Leader, you’ll represent the account and interact with clients through emails and outbound calls while managing the performance of your respective teams to meet business expectations
A SNAPSHOT OF YOUR ROLE
• Managing team members’ adherence to roster, company policies, procedures, KPI’s and targets.
Facilitating performance planning, reviews and development plans for all team members.
Analyzing team performance as a whole.
Motivating the team to achieve objectives.
Developing team members through coaching, counselling and recognition.
Understanding all the business and products’ aspects to provide proficient support.
Organizing and facilitating team meetings to provide effective communication to, from and within the team.
Creatively planning and delivering engaging and motivating focus sessions that both educate and energize
Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
Working with the account’s Operations Manager to ensure all of the above tasks are done efficiently and effectively
Promoting and demonstrating Acquire’s values internally and externally.