Position Desired: TS REP. L1

Job Description

To provide real-time resolutions to technical concerns of customers, serve as a subject matter experts in resolving different technical issues and educate customers on technical aspects while ensuring customer satisfaction

DUTIES AND RESPONSIBILITIES

• To provide real-time resolutions to technical concerns of customers
• Serve as a subject matter experts in resolving different technical issues
• Educate customers on technical aspects while ensuring customer satisfaction

MINIMUM REQUIREMENTS

• Ability to simplify complex technical terms when assisting end-user
• Call Centre Experience is not essential
• Degree in IT or related course is preferred but not essential
• Must have a passion for technology and/or computers
• Have excellent troubleshooting skills relevant to internet technologies
• Good English verbal and written communication skills
• Understand Computer Networking and Internet Connectivity

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