Position Desired: Underwriter

Job Description

Provide first class customer service experience to customers. Process online loan applications by reviewing pre-assessment qualifications and determining customer’s eligibility and affordability for a loan guided by Underwriting and Lending Policies as set by the company. Liaise with customers and onshore team for information and documents related to the loan application. Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party. Maintains customer records by updating account information

DUTIES AND RESPONSIBILITIES

• Provide first class customer service experience to customers
• Process online loan applications by reviewing pre-assessment qualifications and determining customer’s eligibility and affordability for a loan guided by Underwriting and Lending Policies as set by the company
• Liaise with customers and onshore team for information and documents related to the loan application. Resolve basic progress/tracking issues by identifying the issue, determining the cause of the issue, and explaining the issue to the relevant party
• Maintains customer records by updating account information
• Contribute to team effort by accomplishing metrics set by the Team Leader/Operations Manager

MINIMUM QUALIFICATIONS

• Excellent English language communication skills
• Ability to work under pressure
• Strong sense of accountability on agreed KPIs
• Willing and able to maintain an appropriate standard of professionalism
• Demonstrated capacity to work effectively within a team and an ability to manage the same team in the future.
• A high level of PC competence, typing skills and accuracy
• Critical attention to data matching and error rates.
• A good track record in previous job
• A good record of attendance and punctuality

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