You are an important component in the business, working alongside other Team to ensure our customers are given excellent service in relation to their concerns. Provide technical support & customer service for end users via phone and email. Self-motivation, reliability, and accountability are a must.

A SNAPSHOT OF YOUR ROLE

  • Troubleshoot and resolve customer issues including product installation/configuration and device setup

  • Diagnose and correct customer issues remotely for both server and client machines

  • Create trouble tickets with detailed professional notes for each issue

  • Assist in creating technical documentation

A BIT ABOUT YOU

  • Thorough knowledge in Software Troubleshooting

  • Strong customer service skills with the ability to communicate technical issues to non-technical people

  • Strong oral and written communications skills a must

  • Ability to balance competing priorities and multitask

  • Proficiency in Microsoft Office applications

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