BTB – BUILDING TELCO BUSINESSES is a progressive, fast growing wholesale telecommunications company, servicing Retail Service Providers, handling their Billing, Provisioning, Customer Service and Debt Collection Services. Our company has been built from the ground up with state of the art systems and processes using the extensive experience of our people, who have a combined industry experience of over 100+ years in the telecommunications industry. Our aim is to be the leader in the wholesale aggregation market providing unique and complete Tier 1 product offerings, coupled with best of breed technology, systems and processes, enabling our partners to succeed in the marketplace. More information about BTB – BUILDING TELCO BUSINESSES can be found at our Website. www.btbaustralia.com.au We are seeking for an experienced Trainer to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.

DUTIES AND RESPONSIBILITIES

  • Deliver Foundation Skills and Program Specific Training within the required period using adult learning methodologies

  • Monitor learner progress in Classroom & Transition Bay

  • Implement strict adherence to the Acquire Code of Conduct and Training policies & provide disciplinary actions when required

  • Maintain and update modules and other training materials

  • Guarantee the availability and maintenance of all necessary equipment for training delivery purpose

  • Identify training needs based on current agent performance and recommend training solutions to address them

  • Maintain product knowledge by attending calibration sessions and Operations team meetings, monitoring customer

  • Interactions, and constantly coordinating and collaborating with Operations and Quality

  • Willingly contribute to and participate during other assignments as required by business needs

MINIMUM REQUIREMENTS

  • Delivers Foundation Skills and Program Specific Training within the required period as indicated in the curriculum guides

  • Applies adult learning methodologies to ensure transfer and retention of knowledge

  • Endeavors to sustain and develop mastery of the subject matter to maintain credibility

  • Gathers data to continuously track employee performance and uses rewards and recognition programs to boost morale

  • Maintains a soft environment during coaching sessions and provides feedback objectively

  • Participates in the creation of SMART action plans and motivates the employee to commit to it

  • Coordinates with the client on the continuous development of the training materials to ensure that they are accurate and up to date

  • Applies creativity when developing training aids that reinforce learning and target different types of learners

  • Fluent in verbal and written communication

  • Communicates facts accurately and responsibly

  • Delivers accurate and timely reports, analytical studies and other correspondences

  • Analyzes the data and identifies the root cause by conducting training needs analyses and collaborating with other people/departments involved to strategically address the issue

  • Implements action plans and evaluates its effectiveness to address gaps and improve agents' performance

  • Demonstrates acceptable business judgment by targeting internal and external client satisfaction through proper utilization of resources, time and energy

  • Manages all training activities by ensuring proper scheduling of classes and room utilization

  • Ensures all training resources are available (Classroom, PCs, PGs and other materials needed during NHT class of training sessions)

  • Executes completion of tasks/deliverable by proper task prioritization, time management and resourcefulness

  • Use administration and presentation tools proficiently to generate reports and training collateral

  • Operates and troubleshoots training equipment and prepares workarounds when necessary

  • Builds and maintains a healthy working relationship with other members of the team

  • Works collaboratively with other employees to ensure the success of the project

  • Models the Acquire BPO values, ILEAD, and motivates other employees to live the Acquire life

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