You will be responsible for the day to day running of the Service Delivery team at BTB. You will Over See the running of Activations- Voice and Data, Quality Control, and Billing LOBs.

A SNAPSHOT OF YOUR ROLE

  • Manage and coordinate Service Delivery Teams so that all order deliveries completion, making an effort to deliver within designated timeframes in accordance with departmental processes

  • Proactively provide ongoing updates and communication to Partners and wholesalers on the status of their delivery

  • Actively identifying and removing roadblocks to deliver orders in a timely manner

  • Point of contact for escalations from Partners and wholesalers

  • Act as a liaison between the customer, supplier and operational areas in btb for account coordination and service delivery.

  • Identify and communicate operational/sales process issues affecting customer relationship to management.

  • Other duties as requested by GM of Operations.

  • Monthly team reporting and coaching

  • ¼ monthly reporting to GM of operations

A BIT ABOUT YOU

  • Previous DSL/NBN/Fibre /Sip /cloud /delivery experience. (Mandatory)

  • Knowledge of various Telco products set i.e. fibre/voice/Data Centres (Mandatory).

  • Minimum 5 years Previous experience in a similar role with An Australian Telco

  • Extensive background in Service Delivery

  • Knowledge of telecommunications provisioning

  • High level of customer service skills.

  • Administration skills including data entry.

  • Strong communications skills.

  • Strong time management and organisational skills.

  • Problem solving skills and the ability to resolve customer issues.

  • The ability to work effectively in a team environment.

  • Strong attention to detail.

  • Strong People Management Skills

  • A Valid Passport

  • The ability to travel to Australia on a regular basis.

  • Being able to work under pressure and hit deadlines

  • Strong excel skills

  • Strong reporting skills

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