We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Back Office Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

  • .

  • Be the main point of contact for customer enquiries

  • Must have a great understanding of our software platform to trouble-shoot problems

  • Ensure respond times are both accurate and delivered

  • Respond to customers via e-mail and chat using online tools

  • Identify complaints or issues for escalations and keep up-to-date records

  • Work towards KPI's and targets

  • Perform ad-hoc duties as may be deemed necessary

A BIT ABOUT YOU

  • Good verbal and written English communication skills

  • With 2-3 years competent experience in Non-Voice or online Customer Service Support (Email/ Live Chat)

  • Shows the ability to learn new skills and adapt to new processes

  • Experience with common online customer service platforms (Uservoice, Zendesk or equivalent)

  • Proven ability to develop solutions and prioritize their work with passion to go the extra mile

  • Demonstrates strong attention to detail

  • Must be willing to work on weekends and amenable to work at 6AM-3PM / 9AM-6PM

  • Operating hours may evolve over time depending on business needs

  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.

  • Willing to work full time

  • Preferably with Adobe Suite - Illustrator/Photoshop background

  • Familiar with Zendesk or other customer support software and Skype or other communication tool

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