This position is responsible for processing customer ancillary claims and other ancillary functions, in a manner that is effective, efficient and focused on outstanding customer service.


  • Claim Tasks

  • Customer Service & Communication

  • Business Awareness

  • WHS Responsibility

  • Compliance

Experience and Qualifications

  • Ability to learn all claims processing procedures

  • Ability to learn all services covered under nib products

  • Ability to achieve results in a high pressure environment

  • Flexible and positive attitude

  • Ability to knowledge share

  • Proven capability in setting and achieving goals

  • Good verbal and interpersonal skills

  • Computer Literacy (including MS Outlook, Word, Excel, Internet).

  • Knowledge of Private Health Insurance

  • Ability to multi task

  • Well developed listening and communication skills.

  • Ability to adapt to change in a busy environment

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