Handles all inquiries and follow-ups on Client’s transportation services (e.g., Tracking on order status and returns, Appointment Scheduling, Carrier Searches and Booking) and/or warehousing services following the standards set for call management, call accuracy, call handling, and data encoding accuracy.

A SNAPSHOT OF YOUR ROLE

  • Uses client’s website for inquiry, tracking of shipments and update of information (e.g. pro#’s, bill of lading, order status).

  • Monitors/Track all daily real time pick-ups and deliveries of assigned accounts.

  • Call or check order status through carrier website or of warehouse partner to track progress for a timely delivery of loads.

  • Scouts for rates (e.g. LTL, Volume, or TL) and refer to Supply Chain Analyst for customer approval prior to tendering loads to carrier.

  • Communicates with carriers and client through email, fax, telephone, chat and other real-time internet application

  • Promotes client’s services by elaborating on the advantages of getting the services of a 3 rd party logistics than dealing directly with a carrier.

  • Coordinates and deals directly with clients on a daily basis.

A BIT ABOUT YOU

  • Excellent in customer service.

  • With excellent English communication, listening and organizational skills.

  • With a minimum of one year of back-end admin processing experience.

  • With a knack for multi-tasking.

  • Able to solve problems and work under minimal supervision.

  • Adept in learning new workflows and tasks.

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