You’re the genie that fulfils our customer’s needs. As a Customer Service Representative, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

A SNAPSHOT OF YOUR ROLE

  • Processing requests such as Business cards, emailing invoices, encoding/inputting orders online, and troubling shooting for E-online customers

  • Coordinating well with other US team/departments.

  • Escalating customer needs and request to appropriate department.

  • Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

  • Understanding all the business and products’ aspects to provide proficient support.

  • Participating in team activities such as team huddles, up-training, etc.

  • Responding to inbound customer emails/chat and inquiries with detailed responses and providing action accordingly.

  • Handling all requests with due skill and care.

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

A BIT ABOUT YOU

  • Excellent in customer service.

  • With excellent English communication, listening and organizational skills.

  • With three to five years of customer service experience in the BPO industry.

  • With a minimum of one year of back-end admin processing experience.

  • A CSAT champion/top performer.

  • With a knack for multi-tasking.

  • Able to solve problems and work under minimal supervision.

  • Adept in learning new workflows and tasks.

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