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DUTIES AND RESPONSIBILITIES

  • Submission of complex orders for business-grade products into our Wholesalers partner’s platforms.

  • Maintain a high professional standard of advice to clients.

  • Ensure that a favorable client side image is maintained at all times.

  • Maintain quality customer service at all times.

  • Attend to telephone and email inquiries and offer advice as required.

  • Develop strong and positive relationships with both internal and external customers.

  • Contribute to the development of high quality customer service across all aspects of Online Permit Solutions operations

  • Respond positively and punctually within specified timelines to customer inquiries and requests.

  • In consultation with the company directors, ensure that Online Permit Solutions provides quality assistant building surveying services to its clients.

  • Ensure that specific duties are performed professionally, accurately and within the time constraints as directed.

  • Implement marketing strategies to increase clientele for Online Permit Solutions.

MINIMUM REQUIREMENTS

  • Minimum of 2 years in College

  • Excellent English, both verbal and written.

  • The ability to manage multiple ongoing projects with a high level of accuracy

  • A great phone manner and the ability to quickly build positive relationships.

  • A typing speed above 45 words per minute.

  • A basic understanding of networking concepts, such as firewalls, routers, VPNs, hosted phone environments, etc.

  • The ability to maintain a positive attitude when experiencing pressure.

  • The ability to both work alone and come together as a team to deliver on projects.

  • Skills in managing time, setting priorities and planning and organising work.

  • Skills in managing other employees work in appropriate circumstances in order to achieve objectives within time constraints

  • Ability to gain the co-operation and assistance from clients, members of the public and other employees.

  • Ability to prepare routine correspondence and reports

  • High level of attention to detail

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