To contact prospects with the objective of signing retailers for Long Distance phonecards products. To meet overall sales targets, performance targets and standards as specified. Take responsibility for personal performance by constructively self assessing performance against SLA’s / KPI’s. To enter details into the database as required

DUTIES AND RESPONSIBILITIES

  • Deal with multiple sets of product information

  • Listen actively, question appropriately and provide feedback to build customer relationships

  • Identify and react accurately to the behavior and emotions of customers

  • Influence customers to buy product, subscribe to service or enroll to a policy

  • Document transactions and enter orders in the billing system with thoroughness and accuracy

  • Maintain quality service by adhering to company and industry best practices and standards

  • Maintain required sales goals on a consistent basis

MINIMUM REQUIREMENTS

  • Problem solving skills

  • Ability to multitask

  • Business acumen

  • Telemarketing and telephone etiquette

  • Customer service awareness

  • Computer literacy

  • Communication and negotiation skills

  • Proficiency in consultative selling

  • Ability to listen and build rapport

  • Expertise in probing and prospecting

  • Experience in product presentation

  • Effective objection handling and strong closing skills

  • Keen attention to detail

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