You are an important component in the business, managing both CS and Underwriting Teams to ensure our customers are given excellent service in relation to their loan applications. As a Team Leader, you’ll represent the account and interact with clients through emails and outbound calls while managing the performance of your respective teams to meet business expectations.


  • Managing team members’ adherence to roster, company policies, procedures, KPI’s and targets.

  • Facilitating performance planning, reviews and development plans for all team members.

  • Analyzing team performance as a whole.

  • Motivating the team to achieve objectives.

  • Developing team members through coaching, counselling and recognition.

  • Understanding all the business and products’ aspects to provide proficient support.

  • Organizing and facilitating team meetings to provide effective communication to, from and within the team.

  • Creatively planning and delivering engaging and motivating focus sessions that both educate and energize

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

  • Working with the account’s Operations Manager to ensure all of the above tasks are done efficiently and effectively

  • Promoting and demonstrating Acquire’s values internally and externally.


  • Experience in achieving results when leading a team in a fast-paced environment.

  • Demonstrated success in producing a high performing team through coaching and 

  • Ability to learn quickly and retain appropriate levels of knowledge.

  • Ability to challenge the status quo and clearly voice solutions to issues.

  • With excellent English communication, listening and organizational skills.

  • Excellent time management skills and a knack for multi-tasking.

  • Sound problem-solving and decision -making skills.

  • Adept in learning new workflows and tasks.

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