The Outbound Sales Agent is responsible for driving sales through consultative selling techniques as well as delivering exceptional customer service

A SNAPSHOT OF YOUR ROLE

  • Establishes and maintains a high level of customer satisfaction in all sales transactions.

  • Closes prospective customers using working knowledge of the partnered retailers.

  • Identifies opportunities to up-sell and refer the service.

  • Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.

  • Handle all out-going phone calls with courtesy and professionalism.

  • Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.

  • Responsible for handling and resolving customer inquiries accurately timely.

  • Work with other departments / retailers as needed to resolve customer inquiries

  • Correct incomplete / incorrect sales.

A BIT ABOUT YOU

  • Strong attention to detail and goal oriented

  • Strong problem solving and negotiation skills

  • Commitment to excellent customer service

  • Excellent written and verbal communication abilities

  • Proficient in Excel and Outlook

  • Commendable attendance record

  • A team player with the ability to manage a high-volume workload and work towards month end targets

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