A SNAPSHOT OF YOUR ROLE

  • Transfer calls quickly and efficiently to the correct line of business

  • Liaise effectively internally with other departments, for example our Sales and Support team, to ensure that customers’ needs are addressed.

  • Understand all aspects of the business and products in order to support effectively

  • Reply to inbound customer emails and enquiries with detailed response and action accordingly

  • Persuasion skills to deflect customers who are on the verge of cancelling, or improve customer engagement with the goal of having them upgrade their plan through inbound/outbound calls.

  • Educate new customers about hipages products and services

  • Handle all requests with due skill and care.

A BIT ABOUT YOU

  • Two to three years of experience in the BPO industry

  • Minimum one year of experience in backend admin processing

  • Minimum two years of experience in customer service

  • Excellent comprehension and written English skills

  • Excellent customer service skills

  • Working knowledge of CRM, ideally Salesforce.com

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