Duties and Responsibilities

  • The role is providing Excellent Customer Service handling inbound calls, outbound calls and/or Chat. Providing our customer with the right resolutions, creating and posting new jobs, handling complaint calls and getting feedback & recommendations.

  • The Role entails you to process backend admin task such as processing new jobs, Updating and doing follow-ups on pending jobs, reviewing voice mails, Loading Cases/Chats, soliciting recommendation and promotions.

  • Understand all aspect of the business and products in order to support our customers effectively

  • Liaise effectively internally with other departments, for example our Sales and Trade Support teams, to ensure that customers’ needs are addressed.

  • Educate our consumer on the values of hipages services

  • You are to be assigned to a primary LOB once you have completed your training. The assignment may vary based on the need of the department. There is a possibility of movement within the Consumer Service Department when the need arises.

Requirements

  • Minimum of 12 months of experience in the BPO industry with Excellent Customer Service Skills and First Call Resolution

  • Excellent communication Skills

  • Experienced in Customer Service and/or Net promoter Score, is an advantage

  • Experienced in handling Complaint Cases is an advantage

  • Experienced on Back office work, Chat, Live Chat and outbound Customer exp. is a plus

  • Amendable to Shifting Schedules (Australian Time & weekend)

  • Strong attention to detail and knowledge retention

  • Very Engaging to our culture and a team player

  • Having Handle Australian program a big plus

  • No attendance/tardiness issues and has easy and 24 hour access to public transport

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