As a Lead Verification Specialist, you’ll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.

A SNAPSHOT OF YOUR ROLE

  • Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.

  • Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update.

  • Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.

  • Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.

  • Direct any other queries to the relevant department/person.

  • Represent the company in a professional and courteous manner at all times.

A BIT ABOUT YOU

  • Excellent communicator in English language (written and spoken).

  • Knowledgeable about contact center operations and metrics preferably in Australian lines of business

  • Must, at least, have finished high school.

  • With strong interpersonal, customer service/sales/up-selling skills

  • Intermediate to Advanced Microsoft office applications skills

  • Helpful, patient and friendly attitude with a drive to take on new challenges and learn

  • Possesses excellent attention detail

  • Exceptional listener; able to comprehend well.

  • Open to working in shifting schedules.

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