NA

A SNAPSHOT OF YOUR ROLE

  • Offer alternatives and options to overcome objections

  • Handle customer concerns

  • Identify and escalate priority issues

  • Route calls to appropriate departments

  • Follow up customer calls whenever necessary

  • Complete call logs

  • Complete call reports

  • Adapt to the needs of individual callers

  • Accept receptive work tasks performed in a confined work area

  • Provide timely and accurate information, promoting a customer-oriented image for the enterprise

  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers

A BIT ABOUT YOU

  • Excellent verbal and written communication skills

  • Strong computer skills

  • Strong problem solving skills

  • Detail oriented

  • Team player

  • Customer service awareness

  • Tolerance for stress

  • Adaptability

  • Interpersonal communication skills

  • Technical expertise

  • Telephone etiquette

  • Strong problem solving skills/decisiveness

  • Proficiency in relevant computer applications

  • Knowledge of customer service principles and practices

  • Knowledge of call center telephony and technology

  • Customer service experience (preferably with upselling skills)

  • Excellent data entry/keyboard skills

  • Knowledge of administration and clerical processes

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