As a Customer Service Specialist, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner.

Job Responsibilities

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation

  • Understanding all the business and products’ aspects to provide proficient support

  • Experience processing large volume of orders

  • Great organization and time management skills

  • Ability to work with multiple systems

  • Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information

  • Responding to inbound customer emails/chat and inquiries with detailed responses and providing action accordingly

  • Participating in team activities such as team huddles, up-training, etc.

  • Providing First Call Resolution (FCR)

  • Transferring calls quickly and efficiently

  • Coordinating well with other departments

  • Handling all requests with due skill and care

  • Nurture consultant relationships and uncover opportunities for additional customer support

  • Upgrade personal knowledge of technology and make improvement recommendations

  • Strong communication skills - written, verbal and presentation-level skills

  • Strong eye for detail

  • Ability to communicate well with visuals elements from videos, to PowerPoint

  • Promoting and demonstrating Acquire’s values internally and externally

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