You’re the genie that fulfils our customer’s needs. As a Team Lead, your responsibility is to ensure that all personnel in their respective teams are working effectively toward client objectives/targets with a major focus on quality assurance and team performance. You will engage with staff as required in areas including but not limited to: performance, personnel management, escalations along with quality to ensure the delivery of a successful outcome within the program. Reports into the Seven Networks Dedicated Operations Manager and regularly updates them on team progress, performance and issues. Works with Dedicated Operations Manager to ensure strategic and departmental objectives are adhered to.


    Quality Monitoring
  • Evaluate performance procedures and quality metrics
  • Advocate compliance to the program standards and procedures
  • Be a point of reference for quality evaluations
  • Regularly review and maintain the frontline quality evaluation guidelines and associated tools
  • Report Quality Assurance evaluations
  • Updates the Quality Assurance guidelines

    Performance Management
  • Ensure all staff are onboarded and offboarded successfully
  • Facilitate performance planning, reviews and development plans for all team members
  • Manage team members’ adherence to roster, company policies, procedures, KPI’s and targets
  • Drives HR policy adherence

  • Organise and facilitate team meetings to provide effective communication to, from and within the team
  • Ensure efficient and effective dissemination of information and communication to team members
  • Ensure relevant information affecting staff delivery of services i.e. regulatory changes is actioned accordingly
  • Vary communication techniques and methods to reach all audience learning preferences
  • Building a strong relationship and working in collaboration with an onshore Australian client

  • Contribute to the skills competency assessment process for tenured staff, and speed to competency for new employees
  • Support the onboarding of new frontline employees by providing additional coaching and support
  • Help improve the technical competency of our Commercial Inventory staff through quality evaluations which identify both strengths and development opportunities
  • Clearly communicates the areas of opportunities of the Commercial Inventory staff during the coaching sessions

    Continuous Improvement
  • Identifies opportunities to improve performance by using the data and analysing trends and its impact to performance

    Areas of direct responsibility
  • Protect the Network’s broadcast licences by exercising regard for the statutory requirements of the Broadcasting Services Act (BSA) and the Australian
  • Communications & Media Authority (the ACMA), the regulatory requirements of the Television Industry Code of Practice, the Trade Practices Act and all other relevant industry legislation and Codes of Practice in all activities
  • Positively contribute to discussion and debate and proactively search out innovative ways to improve present procedures
  • Prepare and present communications, verbal and written, for CI management as required in accordance with accepted company styles, standards and procedures
  • Stay abreast of programming and audience information for Metro Free to Air as well as a comprehensive knowledge of Seven’s product and performance
  • Positively contribute to discussion and debate and proactively search out innovative ways to improve present procedures.
  • Interpret clients’ keying and material instructions to ensure that airtime is telecast as per clients’ expectations

    Task specific Skills/Duties/Responsibilities
  • Ensure all tasks are completed to enable delivery of commercial schedules in line with required handover times
  • Produce daily telecast schedule of commercials for assigned market within guidelines of the Industry Code of Practice
  • Direct all viewer commercial complaints to the CI team leader to take contact details if team leader unavailable
  • Keep up to date on programming and rating information impacting Seven’s inventory
  • Punctual, prepared attendance at CI meetings as required
  • Ensure keying instructions are sourced and applied in line with commercial schedule handover times
  • Ensure keying instructions agree with placement/product/duration coding within scheduling system IBMS before applying key numbers
  • Notify CI team leader and CI manager of any discrepancies between instructions and bookings
  • Process KEYING YTA, COMMERCIALS YTA and CAD YTA reports continually for markets, following up on missing material, advising CI team leader of any issues
  • Actively work ahead, seeking and applying instructions in advance wherever practical as agreed with CI team leader
  • Provide cover and support within the wider Commercial Inventory department when there is planned/unplanned leave in other keying teams
  • Co-ordinate pre-production of sponsors’ billboards for allocated agencies/clients
  • Process amendments for late schedule changes and forward to relevant Presentation staff
  • Control and maintain commercial material to condense the Seven Network library as per the current policy
  • Have a thorough understanding of Adstream, IMD and 7BCM material management of facilities and systems

    People Management
  • Provide timely and accurate information to internal and external parties when requested and required
  • Communicate with and assist Network CI management and personnel, Sales Management and personnel and other Seven employees when required or directed.

    Administrative Duties
  • Efficiently file all documents relating to the current inventory management policies for easy referral
  • File and notate all instructions as per the agreed procedures

    Other Duties
  • Fulfil other duties consistent with the role as required or requested by CI team leaders, Managers and/or the Network Director of Sales
  • The Commercial Inventory Coordinator is expected to operate at all times within the framework of the Seven Network (Operations) Ltd’s Guidelines, Policies and Procedures


    Qualifications & Experience
  • Clear and concise communication skills
  • Computer skills to an intermediate level
  • Media experience in a similar role or advertising industry experience would be considered beneficial

    Competencies required
  • Accuracy – a high degree of accuracy in applying key numbers to booked spots within the NTS system
  • Computer skills – able to learn new software/information systems readily using existing base skill set
  • Lateral thinking skills – ability to think creatively when solving business problems
  • Communication skills – ability to listen and communicate effectively to enhance working relationships both internally and externally
  • Team work – able to work effectively with a team or those outside formal lines of authority to accomplish organisation goals
  • Customer focus – able to demonstrate empathy and professionalism in all interactions with internal and external clients’ needs
  • Ability to understand and work within the Seven Network’s framework of resources
  • Relationship building – capable of demonstrating courteous and respectful behaviour in a co-operative fashion to reach team goals
  • Time management, planning and organising – able to work in a prompt and efficient manner to accomplish objectives
  • Ability to work without supervision to strict standards and deadlines
  • Self motivated with the ability to set own priorities

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