Team Supervisor for the teams in Roblox.
This position is primarily responsible for coaching agents to ensure compliance on metric standards, monitor continuous improvement of agents by interpreting performance data on a regular basis and ensuring consistent delivery based on the implementations of action plans.
Team Leader - Roblox
- Bilingual Communication Skills.
- Flexible Schedule Availability
- Minimum one year supervisory experience within a contact center environment, or the ability to demonstrate the skills required for the effective recruitment, selection and supervision of a team
- Computer literate with proficiency in MS Excel, MS Word and MS PowerPoint
- Excellent communications skills
- Results oriented; thrives on accuracy and high attention to detail
- Efficient and Organized – able to produce significant output and completes assigned work in a timely manner
- Able to adjust quickly to changing priorities and conditions in the work environment
- Clear and logical thinking