JOB SUMMARY: A customer-oriented service representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

DUTIES AND RESPONSIBILITIES

  • Effectively manage large amounts of incoming calls.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Build sustainable relationships of trust through open and interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools

  • Ensure resolution to each contact with an emphasis on a first contact resolution.

  • Follow communication procedures, guidelines, and policies

MINIMUM QUALIFICATIONS

  • Minimum of 2 years in College

  • Minimum of 1-2 years of customer service experience. Demonstrated familiarity with computerized record/inventory systems.

  • Excellent communication skills

  • Customer orientation and ability to adapt/respond to different types of personalities

  • Ability to multi-task, prioritize, and manage time effectively

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