The role is providing Excellent Customer Service handling inbound calls, outbound calls and/or Chat. Providing our customer with the right resolutions, creating and posting new jobs, handling complaint calls and getting feedback & recommendations.
The Role entails you to process backend admin task such as processing new jobs, Updating and doing follow-ups on pending jobs, reviewing voice mails, Loading Cases/Chats, soliciting recommendation and promotions.
Understand all aspect of the business and products in order to support our customers effectively
Liaise effectively internally with other departments, for example our Sales and Trade Support teams, to ensure that customers’ needs are addressed.
Educate our consumer on the values of hipages services
You are to be assigned to a primary LOB once you have completed your training. The assignment may vary based on the need of the department. There is a possibility of movement within the Consumer Service Department when the need arises.
Minimum of 12 months of experience in the BPO industry with Excellent Customer Service Skills and First Call Resolution
Excellent communication Skills
Experienced in Customer Service and/or Net promoter Score, is an advantage
Experienced in handling Complaint Cases is an advantage
Experienced on Back office work, Chat, Live Chat and outbound Customer exp. is a plus
Amendable to Shifting Schedules (Australian Time & weekend)
Strong attention to detail and knowledge retention
Very Engaging to our culture and a team player
Having Handle Australian program a big plus
No attendance/tardiness issues and has easy and 24 hour access to public transport
Apply for this job
Thank you for your application.
Our recruitment officer will call you as soon as possible.