As a Telesales Appointment Setting Agent, you’ll represent the account and interact with customers through outbound calls to generate leads for our client.


  • Will make the initial contact to prospected businesses and generate (x number of) leads for our clients daily.

  • Creates positive relationships with stakeholders while maintaining the integrity of NBS

  • Communicates actively, effectively meets and resolves queries

  • Demonstrates leadership, providing assistance and constructive feedback to other team members, motivating and encouraging others, demonstrating company values

  • Demonstrates good safety behaviour, understands and complies with relevant policies and procedures

  • Supports change and encourages innovation

  • Ensure that all activities are conducted with the highest levels of respect and integrity

  • Procure appointments with decision-makers in accordance with company set targets.

  • Ensure appropriate liaison with Business Development Managers in line with company sales strategy

  • Ensure accurate recording of leads generation and appointments in CRM sytem

  • Ensure accurate reporting of telesales activity to sales management as required

  • To set appointments for Business Development Managers as prescribed

  • To manage the data input of the CRM system and use for leads generation


  • 1-2 years of sales or lead generation experience

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