As an Outbound Customer Service Agent, you’ll represent the account and interact with customers through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required.

A SNAPSHOT OF YOUR ROLE

  • Call warm leads from enquiries received daily through various channels

  • Send Email and SMS to potential customers regarding the applications

  • Pre-qualify customer against set loan criteria

  • Process applications of customers

  • Explore customer needs and recommend suitable loan products available to them

  • Collect supporting documents from customers like bank statements, payslips and other documents required

  • Update customer information

  • Provide a first-class customer service experience to our clients.

  • Provide personalized, friendly and efficient service to all stakeholders including clients, lenders, referrers etc.

  • Address any outstanding items, conditions etc. to get loan formally approved

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.

  • Promote and demonstrate ACQUIRE’s values internally and externally.

A BIT ABOUT YOU

  • Excellent in customer service.

  • With excellent English communication, listening and organizational skills.

  • Any financial experience is an advantage, but not required

  • Ability to work under pressure.

  • Strong sense of accountability on agreed KPIs.

  • Willing and able to maintain an appropriate standard of professionalism.

  • High level of motivation and drive

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