As a Zendesk Administrator, you will be part of a rapidly scaling customer support team in Manila with opportunities to make a real impact in a hyper-growth and solutions-oriented start-up workplace.
A SNAPSHOT OF YOUR ROLE
- As an Administrator, you will work closely with Operations - to gather data requirements; Stakeholders - to provide comprehensive and accurate reports
- Assess, improve, and maintain customer-facing support interfaces, such as the Help Center, contact channels, and ticketing/live chat systems
- Support Implementation for new features and new requirements within Zendesk
- Responsible for designing and implementing the ticket workflow.
- Define the business rules (automation, triggers, views, etc.) Installation, configuration, and maintenance of applications as well as user provisioning Troubleshooting
A BIT ABOUT YOU
- 2+ years experience as an Administrator with Zendesk (Support, Chat)
- Help Desk experience working with Customer Support teams
- Should be able to collect, interpret, and present data with speed & accuracy
- Effective communication across a variety of channels in a fast growing environment
- Ability to understand and gauge impact for complex dependencies across multiple apps and workflows across an organization
- Zendesk Support Admin certification is ideal