As a Zendesk Administrator, you will be part of a rapidly scaling customer support team in Manila with opportunities to make a real impact in a hyper-growth and solutions-oriented start-up workplace.

A SNAPSHOT OF YOUR ROLE

  • As an Administrator, you will work closely with Operations - to gather data requirements; Stakeholders - to provide comprehensive and accurate reports

  • Assess, improve, and maintain customer-facing support interfaces, such as the Help Center, contact channels, and ticketing/live chat systems

  • Support Implementation for new features and new requirements within Zendesk

  • Responsible for designing and implementing the ticket workflow.

  • Define the business rules (automation, triggers, views, etc.) Installation, configuration, and maintenance of applications as well as user provisioning Troubleshooting

A BIT ABOUT YOU

  • 2+ years experience as an Administrator with Zendesk (Support, Chat)

  • Help Desk experience working with Customer Support teams

  • Should be able to collect, interpret, and present data with speed & accuracy

  • Effective communication across a variety of channels in a fast growing environment

  • Ability to understand and gauge impact for complex dependencies across multiple apps and workflows across an organization

  • Zendesk Support Admin certification is ideal

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