We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical support agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

  • Answer incoming customer service and technical calls regarding consumer electronics.

  • Ability to provide professional telephone skills with proper phone etiquette required

  • Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.

  • Gather and record customer information, concern/s, and action taken in an ORACLE system.

  • Follow basic procedures and script for each customer inquiry.

  • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.

  • Constantly learning new technology in the consumer electronics market, focusing on audio and video.

A BIT ABOUT YOU

  • Strong customer service orientation with attention to detail specific to consumer electronics.

  • Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology, TV, VCR, DVD and Headphone Volume as well as home audio technology is a huge plus but not required.

  • 2+ years technical inbound call center experience or demonstrated equivalent work experience.

  • Problem solving and critical thinking skills.

  • Great multi-tasking skills.

  • Prioritize and effectively manage time.

  • Flexible work schedule- Candidates must be available to work weekend shifts.

  • Positive attitude and excellent interpersonal skills.

  • Good oral and written communication.

  • Good judgment and independent decision making.

  • Work effectively with windows-based computer systems. MAC experience a plus.

  • Great active listening skills.

  • Effectively interact in a professional and courteous manner with customer.

  • Demonstrate initiative and interest in self-development is a huge plus.

  • Strong critical thinking skills and ability to identify and solve problems with minimal oversight.

  • A CSAT champion/top performer.

  • With a knack for multi-tasking.

  • Able to solve problems and work under minimal supervision.

  • Adept in learning new workflows and tasks.

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