We are a global platform where shoppers deliver to shoppers and make money while out shopping. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
A SNAPSHOT OF YOUR ROLE
- Working through customer emails – responding to queries
- Answering customer live chats regarding the same queries and requirements as done in the emails
- Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.
- Understanding all the business and products’ aspects to provide proficient support.
- Handling all requests with due skill and care.
- Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
- Promoting and demonstrating Acquire’s values internally and externally.
A BIT ABOUT YOU
- Excellent in customer service.
- With excellent English communication, listening and organizational skills.
- With at least a year of financial background
- With a high-level of PC competence, typing skills and accuracy.
- A CSAT champion/top performer.
- With a knack for multi-tasking.
- Able to solve problems and work under minimal supervision.
- Adept in learning new workflows and task