As a Customer Service Representative, you’ll represent the account and interact with customers through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required
A SNAPSHOT OF YOUR ROLE
- Focus on emails and calls
- Answer and resolve concerns and complaints of customers
- Respond to feedback and reviews of customers
- Process applications of customers
- Provide a first-class customer service experience to our clients
- Provide personalized, friendly and efficient service
- Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.
A BIT ABOUT YOU
- Excellent in customer service.
- With excellent English communication, listening and organizational skills.
- Can multitask and resolve issues
- Ability to work under pressure.
- Strong sense of accountability on agreed KPIs.
- Willing and able to maintain an appropriate standard of professionalism.
- High level of motivation and drive