As a Customer Service Representative, you’ll represent the account and interact with customers through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required

A SNAPSHOT OF YOUR ROLE

  • Focus on emails and calls

  • Answer and resolve concerns and complaints of customers

  • Respond to feedback and reviews of customers

  • Process applications of customers

  • Provide a first-class customer service experience to our clients

  • Provide personalized, friendly and efficient service

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.

A BIT ABOUT YOU

  • Excellent in customer service.

  • With excellent English communication, listening and organizational skills.

  • Can multitask and resolve issues

  • Ability to work under pressure.

  • Strong sense of accountability on agreed KPIs.

  • Willing and able to maintain an appropriate standard of professionalism.

  • High level of motivation and drive

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