As a German CSR, you’ll represent the account and interact with customers through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required.

A SNAPSHOT OF YOUR ROLE

  • Focus on emails and calls

  • Answer and resolve concerns and complaints of customers

  • Respond to feedback and reviews of customers

  • Process applications of customers

  • Provide a first-class customer service experience to our clients.

  • Provide personalized, friendly and efficient service

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email

A BIT ABOUT YOU

  • Fluent in both English and German

  • Strong customer service skills.

  • Problem solving and critical thinking skills.

  • Great multi-tasking skills

  • Prioritize and effectively manage time

  • Positive attitude and excellent interpersonal skills

  • Good oral and written communication

  • Good judgment and independent decision making

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