A Collections officer is responsible for managing accounts that are overdue for between 1 and 60 days. Collections officers handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimising arrears, and controlling bad debts.

A SNAPSHOT OF YOUR ROLE

  • Provide a first class service experience to our Customers Effectively negotiate arrangements for the timely payment of arrears Negotiate ongoing payment arrangements to assist customers meet their obligations Handle Financial Hardship enquiries with empathy and professionalism Pro-actively assist customers with account queries and complaints When required, liaise with internal teams (CS, Admin, Lending) to ensure all customer concerns are addressed and resolved in a timely manner

A BIT ABOUT YOU

  • Excellent English language communication skills (strict EOP compliance) Good negotiation skills Strong accountability for results and Collections KPIs Ability to focus and pay close attention to detail  A high level of PC competence and typing skill Demonstrated capacity to work effectively within a team Willing and able to maintain an appropriate standard of professionalism

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