Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

A SNAPSHOT OF YOUR ROLE

  • Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

  • Answer customer inquiries and transfer calls to the appropriate department as necessary

  • Ensure customer satisfaction by providing exceptional customer experience

  • Contribute innovative ideas in the improvement of the customer journey

  • Ensure quality and standards, policies and procedures are maintained at all times

  • Championing team culture-based initiatives such as the Vocus Way

A BIT ABOUT YOU

  • Basic understanding of home internet service and set up – Solutions Specialist Way

  • A solutions provider with a “CAN DO” attitude

  • Good organizational skills and the ability to multitask and prioritize

  • Excellent verbal and written communication skills

  • Problem solving and decision-making skills

  • Displays strong complaints handling and negotiation skills

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