As a Validations Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.


  • To confirm the correct process and authorisation is obtained from insurance companies to ensure OBG are paid for jobs completed.

  • Apply O’Brien® Belief Statements

  • Adhere to O’Brien® Policies and Procedures

  • Promote a positive perception of O’Brien® to all contacts

  • Follow and adhere to all O’Brien® policies and procedures

  • Enforcement of the Matrix Authority.

  • Work within the O’Brien® Vision, Mission and Values

  • Adhere to Sales Centre Policies and Procedures


  • Immediate to Advanced computer skills

  • Resilient temperament

  • Calm disposition

  • Attention to detail

  • Comfortable with repetition

  • Clear and effective communicator (verbal and written)

  • Intermediate+ Excel

  • Ability to effectively recognise and prioritise tasks appropriately

  • Comfortable with unpredictable workloads

  • Willingness to adapt and develop different skillsets as required

  • Emotionally intelligent

  • Previous experience in a role involving data entry and repetition featured highly

  • Understanding of insurance claims process

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