As a Customer Care Executive, you’ll represent the account and interact with clients through outbound calls to ensure that customers’ feedback are saved in the system.

A SNAPSHOT OF YOUR ROLE

  • Conducting surveys

  • Transferring the customer to the applicable department when necessary

  • Escalate dissatisfied customers to management team

A BIT ABOUT YOU

  • Experience in outbound calling.

  • Excellent in customer service.

  • With excellent English communication, listening and organizational skills.

  • With three to five years of customer service experience in the BPO industry.

  • With a knack for multi-tasking.

  • Able to work under minimal supervision.

  • Adept in learning new workflows and tasks.

  • With working knowledge of CRM

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