This lead role is responsible for the day to day management and advancement of the Unified Communications Team within the company.

Duties and Responsibilities

  • Manage Unified Communications Engineering team

  • Manage Unified Communications Administration team

  • Ensure all Unified Communications services and available, operating as expected

  • Represent current offering technically with in the business

  • An escalation point for UNIFIED COMMUNICATIONS issues

  • Drive the direction of UNIFIED COMMUNICATIONS within the company and ensure tight integration between systems

  • Devolve staff, documentation, process, procedures to meet business needs

  • Ensure standard Global architectures are adhered to and developed with other teams as required

  • Ensure technical resources are available to support the business 24x7


  • Bachelor’s degree in Information Technology / Engineering / Computer Science or equivalent working experience

  • Proficient in most areas mentioned in this Position Description

  • Effective interpersonal skills as the position requires the individual to frequently interact with teammates, managers and staff from other departments

  • Minimum 5 years working experience with contact center technologies (telephony, voice, Omni-channel, etc…)

  • Minimum of 5 years’ experience in a similar field leading a team of engineers

  • Strong analytic and problem-solving skills

  • Excellent oral and written communication and project management skills

  • Ability to work with minimal supervision in a fast paced, dynamic environment

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