This lead role is responsible for the day to day management and advancement of the Unified Communications Team within the company.
Duties and Responsibilities
- Manage Unified Communications Engineering team
- Manage Unified Communications Administration team
- Ensure all Unified Communications services and available, operating as expected
- Represent current offering technically with in the business
- An escalation point for UNIFIED COMMUNICATIONS issues
- Drive the direction of UNIFIED COMMUNICATIONS within the company and ensure tight integration between systems
- Devolve staff, documentation, process, procedures to meet business needs
- Ensure standard Global architectures are adhered to and developed with other teams as required
- Ensure technical resources are available to support the business 24x7
Qualifications
- Bachelor’s degree in Information Technology / Engineering / Computer Science or equivalent working experience
- Proficient in most areas mentioned in this Position Description
- Effective interpersonal skills as the position requires the individual to frequently interact with teammates, managers and staff from other departments
- Minimum 5 years working experience with contact center technologies (telephony, voice, Omni-channel, etc…)
- Minimum of 5 years’ experience in a similar field leading a team of engineers
- Strong analytic and problem-solving skills
- Excellent oral and written communication and project management skills
- Ability to work with minimal supervision in a fast paced, dynamic environment