As a German CSR, you’ll represent the account and interact with customers through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required.
A SNAPSHOT OF YOUR ROLE
- Focus on emails and calls
- Answer and resolve concerns and complaints of customers
- Respond to feedback and reviews of customers
- Process applications of customers
- Provide a first-class customer service experience to our clients.
- Provide personalized, friendly and efficient service
- Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email
A BIT ABOUT YOU
- Fluent in both English and German
- Strong customer service skills.
- Problem solving and critical thinking skills.
- Great multi-tasking skills
- Prioritize and effectively manage time
- Positive attitude and excellent interpersonal skills
- Good oral and written communication
- Good judgment and independent decision making