To provide Technical support, installation, training and planning and deployment of the Company’s applications to clinics, hospitals and organizations

A SNAPSHOT OF YOUR ROLE

  • Provide 1st and 2nd level support on the use and configuration of the Company’s applications, e-messaging product suite. This includes troubleshooting of customer issues in a timely manner via telephone or email/tickets.

  • Provide planning and deployment of the Company’s applications product(s) to best suit specific customer requirements

  • Provide customer training when required via telephone and Team Viewer.

  • Undertake internal product testing to address customer support issues.

  • Provide and support a strong interaction with the product development team.

  • Ensure accurate and up-to-date records are kept for all time expended on projects and internal company activities

  • Work according to the standards and procedures defined by the Company’s Quality Management System

A BIT ABOUT YOU

  • Ability to troubleshoot and provide customer support for MS Windows version 7 through 10, Mac OS X and Windows Server environments.

  • Ability to handle basic SQL programming functions – back up database, install, select, query, delete and update databases is a plus.

  • Exceptional Computer Skills

  • High attention to details.

  • Positive attitude with excellent communication skills, Customer Service/Help Desk Experience a plus

  • Background in Healthcare Industry or having worked with clinical software, including digital certificates will be well regarded.

  • With working knowledge of CRM

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