As a Lifecycle Rescue, you will be taking IB calls and making follow up calls to customers that have called in with an issue. The goal will be to resolve the initial reason for call and then pivot to an offer. You will understand customer needs and craft the best solutions for the customers’ business. The goal will be to deliver the best solutions along with the best customer service.
A SNAPSHOT OF YOUR ROLE
- Understanding customer business challenges.
- Developing the solution and designing the architecture to solve the customer need.
- Establishing business cases and helping customers choose our solution.
- Drafting agreements with pricing, service commitments, and handling customer service issues
Coordinating with order writers, engineer and customer to provision orders timely