You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
A SNAPSHOT OF YOUR ROLE
- Facilitate classes for employee competency development
- Review course curricula and provide feedback for continuous improvement
- Ensure Training Quality Guidelines/Processes are followed
- Provide the necessary documentation for all classes facilitated
- Work with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & application
- Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results
- Evaluate classroom feedback to find ways on how to improve class facilitation
- Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees
- Design and develop instructional material for training courses that support employee competency development
- Identify gaps and come up with action plans for improvement
- Revise and improve existing materials to keep track with the developmental needs of employee
A BIT ABOUT YOU
- 2 years’ work experience as a Trainer
- Has experienced working for Telco either as an agent or trainer
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus