You’re the genie that fulfils our customer’s needs. As a Sales Agent, you’ll represent the account and interact with clients through outbound calls and sales support. You will ensure presales enquiries are addressed in a timely and efficient manner in order to close the sale. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

A SNAPSHOT OF YOUR ROLE

  • Establishes and maintains a high level of customer satisfaction in all sales transactions.

  • Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.

  • Possess excellent sales pipeline management skills. Identifies opportunities to up-sell and refer the service.

  • Handles inquiries with regard to product and services

  • Handle all incoming phone calls with courtesy and professionalism.

  • Responsible for handling and resolving customer inquiries accurately timely.

  • Work with other departments as needed.

  • Responsible for maintaining customer files and accurate details from all calls through campaign CRM.

  • Correct incomplete / incorrect sales.

  • Coordinating well with other departments.

  • Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

  • Understanding all the business and products’ aspects to provide proficient support.

  • Participating in team activities such as team huddles, up-training, etc.

  • Responding to inbound customer email inquiries with detailed responses and providing action accordingly.

  • Handling all requests with due skill and care.

  • Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

A BIT ABOUT YOU

  • Must have at least 1 year of BPO Sales Experience

  • Familiar with the Call Center SLA

  • Must be self-motivated

  • Must be able to work independently

  • Able to analyze and provide creative solutions

  • Excellent stakeholder management experience

  • With excellent English communication, listening and organizational skills.

  • With a knack for multi-tasking.

  • Able to solve problems and work under minimal supervision.

  • Adept in learning new workflows and tasks.

  • With working knowledge of CRM.

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