We’re an award-winning global outsourcer providing a suite of contact center and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Team Leader, you’ll continue to drive success for our accounts. As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. InDebted is changing debt collection. We are backed by one of Australia’s top four banks and a global venture capital fund with the mission to disrupt the debt collection industry by putting positive customer experience at the core of our strategy. InDebted is looking for our first Head of Customer Service to help build our Manila operations and remotely lead in country operations in Australia and as we continue to grow and expand into New Zealand (NZ), the United Kingdom (UK) and beyond

A SNAPSHOT OF YOUR ROLE

  • Your People. They will be your number one focus.

  • Growth. We will grow and fast. You will need to contribute to this through accessing your existing networks and also building attraction and retention strategies

  • Performance. You will need to implement a rigorous performance management structure to achieve team and individual goals

  • Develop. You will be developing your own leadership team

  • Engage. Boost morale and build productivity within the team

  • Global. Reporting to the Chief Collections Officer, you will have remote teams globally. What you develop locally you will deploy wherever we go

A BIT ABOUT YOU

  • You will need to be able to prove that you know how to and love building and leading a team

  • Experience with multiple channels (eg. live chat, voice, email)

  • It’s the right time for you. It’s the right time for a change and to become part of the most significant change our industry will see

  • Experience with MS-Office (PowerPoint, Excel, Word)

  • Ability and willingness to travel to Australia

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