We’re an award-winning global outsourcer providing a suite of contact center and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Customer Support Lead, you’ll continue to drive success for our accounts. As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO

A SNAPSHOT OF YOUR ROLE

  • Salesforce lead allocation and management process ownership including converting leads and assigning opportunities as per business rules

  • Salesforce management (including licence management & issues identification)

  • Handling salesforce related enquiries from the channel via phone and email and collaborating with the Channel Support Specialist when required

  • Analysis of sales performance including strike rates, productivity, credit reduction and providing outcomes to the Sales Operations Manager

  • Territory identification and management of salesforce leads/opportunities based on the zoning rules and guidelines outlined in the Commander Operating Manual

  • Creating Salesforce dashboard reports for sales managers across the channel according to their needs

  • Other appropriate tasks and responsibilities as requested by Management

  • SPECIAL WORKING CONDITIONS Some international travel may be required

A BIT ABOUT YOU

  • Minimum of 2 years’ experience in Telecommunications industry

  • Minimum of 1 years’ experience using salesforce CRM

  • High level Microsoft Excel Knowledge

  • Excellent written and verbal communication skills

  • Ability to ensure consistency of standards/procedures and promote efficiencies

  • Well-developed relationship building skills

  • Outstanding commitment to customer service and internal and external customer experience

  • Good planning, organisational, analytical and decision-making skills

  • Sound administrative and time management skills

  • Sound business acumen

  • Exposure to technology and sales environments

  • Computer literate – broad knowledge of window/Microsoft office required

  • Capability to build strong and effective working relationships with key internal and external stakeholders across different cultures

ATTRIBUTES

  • Understand and adhere to all legal, regulatory and company policy requirements

  • Carries out work and dealings representative of Vocus Values and Code of Conduct

  • Ability to maintain effectiveness during period of change in work responsibilities or environment

  • Demonstrates proactive team work and collaboration with others

  • An ability to always maintain a positive outlook and working attitude

  • Confidentiality, tact and discretion when dealing with people

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