Create repayment schedule based on customer’s financial situation, use questioning and listening skills to support effective telephone communication and use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects

DUTIES AND RESPONSIBILITIES

  • Create repayment schedule based on customer’s financial situation

  • Use questioning and listening skills to support effective telephone communication

  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects

  • Effectively deal with job stress, including angry or upset customers

MINIMUM REQUIREMENTS

  • Excellent verbal and written communication skills

  • Active listening skills

  • Organizational skills

  • Sound judgment

  • Flexibility and adaptability

  • Resilience and the ability to work under pressure

  • Interest to interact with people

  • Ability to learn computer systems and navigate efficiently while helping clients

  • Strong problem solving abilities with the ability to make decisions quickly in escalated scenarios

  • Ability to establish and maintain a high level of customer satisfaction in all transactions

  • Strong attention to detail with an interest to improve organizational procedures

  • Can multitask and resolve issues during challenging times and in a fast-paced environment

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