You’re the genie that fulfils our customer’s needs. As a Customer Service Specialist, you’ll represent the account and interact with clients through inbound calls and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.
A SNAPSHOT OF YOUR ROLE
- Transferring calls quickly and efficiently.
Coordinating well with other departments.
Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.
Providing First Call Resolution (FCR).
Understanding all the business and products’ aspects to provide proficient support.
Participating in team activities such as team huddles, up-training, etc.
Responding to inbound customer emails/chat and inquiries with detailed responses and providing action accordingly.
Handling all requests with due skill and care.
Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
Promoting and demonstrating Acquire’s values internally and externally.