As a Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
A SNAPSHOT OF YOUR ROLE
- Answer incoming customer service and technical calls regarding consumer electronics.
- Ability to provide professional telephone skills with proper phone etiquette required.
- Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.
- Gather and record customer information, concern/s, and action taken in an ORACLE system.
- Follow basic procedures and script for each customer inquiry.
- Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
- Constantly learning new technology in the consumer electronics market, focusing on audio and video.