As a Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.


  • Answer incoming customer service and technical calls regarding consumer electronics.
  • Ability to provide professional telephone skills with proper phone etiquette required.
  • Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.
  • Gather and record customer information, concern/s, and action taken in an ORACLE system.
  • Follow basic procedures and script for each customer inquiry.
  • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
  • Constantly learning new technology in the consumer electronics market, focusing on audio and video.

Apply for this job

Thank you for your application.

Our recruitment officer will call you as soon as possible.