As a Team Leader, you’ll be primarily responsible for leading a team of 10-15 S&MS Leads verification Specialists within an outbound call centre environment.


  • Oversee the processing of data entry/validation tasks of the Leads Verification specialists through outbound calling campaigns.

  • Motivate, encourage and lead the team.

  • Training and development of associates in the Leads Verification Specialist role.

  • Measure, report and review KPIs and targets while taking remedial action when needed.

  • Work autonomously to manage day-to-day team activities ensuring team milestones and objectives are fulfilled.

  • Direct any other queries to the relevant department/person as required.

  • Represent the company in a professional and courteous manner at all times.


  • Strong leadership qualities to motivate associates.

  • Focus and Drive on achieving quality and performance targets.

  • Excellent communicator in English language (written and spoken).

  • Excellent time management skills.

  • Knowledgeable about contact center operations and metrics preferably in Australian lines of business

  • Must, at least, have finished high school.

  • With strong interpersonal, customer service/sales/up-selling skills

  • Intermediate to Advanced Microsoft office applications skills

  • Helpful, patient and friendly attitude with a drive to take on new challenges and learn

  • Possesses excellent attention detail

  • Exceptional listener; able to comprehend well.

  • Open to working in shifting schedules.

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